Julie-Anna Garcia-McShane
Hobart,TAS
Overview
5
5
years of professional experience
Work History
Customer Care Consultant
Momentum Energy
Hobart , Tas
02.2024 - Current
Customer Care Consultant
Momentum Energy
Cambridge , TAS
06.2021 - 08.2022
- Answered customer inquiries related to product features and services via email and telephone
- Resolved customer complaints regarding products or services in a timely manner.
- Coordinated with other departments within the organization to ensure customer satisfaction was met.
- Collaborated with team members to provide effective solutions for difficult client situations.
- Investigated customer inquiries thoroughly and accurately to determine the root cause of the problem before providing solutions.
Deli Assistant
Coles
Rosny , TAS
05.2019 - 04.2020
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
- Operated cash register to process customer purchases accurately and efficiently.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
Education
High School Diploma -
Elizabeth College
Hobart, TAS11.2019
Skills
- Call Center Operations
- Cash Handling
- Email Correspondence
- Appointment Scheduling
- Data Entry
- Customer Service
- Documentation and Reporting
- Administrative Duties
- Salesforce
- Microsoft
About Me
I am an extremely fast leaner who is detail oriented. One of my key strengths is working in a team environment; however, when required, I have the ability to work independently with minimal guidance. I pride myself on being an honest and have an easy going personality.
References
Emma Lewis - emma.lewis@momentum.com.au
Timeline
Customer Care Consultant
Momentum Energy
02.2024 - Current
Customer Care Consultant
Momentum Energy
06.2021 - 08.2022
Deli Assistant
Coles
05.2019 - 04.2020
High School Diploma -
Elizabeth College
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