Summary
Overview
Work History
Skills
Timeline
Generic

Julie Chang

BLK 687B Choa Chu Kang Drive

Summary

I would like to obtain my professional knowledge and good interpersonal relationship to be the candidate of the Executive Relations.

Overview

13
13
years of professional experience

Work History

Executive Relations

Career Experience
08.2022 - 04.2023
  • Investigated and resolved customer complaints with government officers.
  • Created, modified and executed business plans to maximize the satisfaction in the customer's journey.
  • Communicated regularly with cross-functional business partners to evaluate current process and gained the specific feedbacks.
  • Researched current trends to identify prospective opportunities.
  • Keep escalations updated with current documentrequirement.



UAT Test Analyst

Rotation
04.2022 - 07.2022
  • Implemented UAT testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Monitored resolution of tickets, and helped UAT Lead tackle ongoing problems by providing QA perspective.
  • Completed in-depth usability testing in the required time range.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Documented testing procedures for UAT lead and future testing use.

Customer Service Officer

Apple South Asia Pte Ltd
05.2010 - Current
  • Efficiently and accurately identify and report opportunities to improve customer satisfaction and first call resolution.
  • Provide after-sale service for orders from China, Taiwan & Hong Kong.
  • Work cross-functionally as necessary with the appropriate groups needed to resolve complex order placing, management, invoicing, logistic co-ordination and translate tech-speak. Answering inbound customer enquiry calls.
  • Responds to emails using documented procedure and available tools.
  • Logs customer calls/ emails appropriately.
  • Perform daily general team office administrative support.
  • Course / Event Attended.

Skills

  • Strong customer service and communication skills
  • Fast learner and able to quickly adapt to new situations
  • Capable to quickly adapt in the new / stress environment
  • Positive thinking with easygoing character
  • Highly independent, result-oriented and resourceful

Timeline

Executive Relations

Career Experience
08.2022 - 04.2023

UAT Test Analyst

Rotation
04.2022 - 07.2022

Customer Service Officer

Apple South Asia Pte Ltd
05.2010 - Current

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Julie Chang