Julie Leituala
Airds, Newbrook,NSW
Summary
Adept in customer service and leadership, I excelled at The Shed Cafe by enhancing team performance and customer satisfaction. My proactive approach and problem-solving skills, coupled with a knack for maintaining safety and organizational standards, drove significant improvements. I'm known for fostering teamwork and mastering equipment maintenance, positioning me as a valuable asset to any employer.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team Member
The Shed Cafe
06.2023 - 10.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Team Member
Grill’d
03.2023 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Employee
IGA Supermarket
02.2020 - 08.2020
- Assumed responsibility for escalated cases as needed, demonstrating leadership abilities in navigating challenging situations towards successful outcomes.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Education
Bachelor Of Buisness - Bachelor of Criminology/Law
Airds High School
Campbelltown, NSW09.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Following Instructions
- Cleaning
- Leadership Qualities
- Workplace Safety
- Safety understanding
- Decision-making capabilities
- Equipment Maintenance
- Team building
- Organizational Skills
- Interpersonal Communication
Accomplishments
Scholarship recipient
Citizenship award
ROSA
2nd overall in Science fair project
Participating in all Western university programs
Deputy principle recipient
ATAR
currently sitting my HSC
First overall in Drama Course
Consistent effort in Drama, English standard, Visual Arts
Outstanding academic achievement in Music, Hospitality, Ancient history
First overall in Music
Completed Work placement
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Team Member
The Shed Cafe
06.2023 - 10.2023
Team Member
Grill’d
03.2023 - 04.2023
Employee
IGA Supermarket
02.2020 - 08.2020
Bachelor Of Buisness - Bachelor of Criminology/Law
Airds High School
Similar Profiles
Le Hong Ngoc MaLe Hong Ngoc Ma
Barista at The Shed CafeBarista at The Shed Cafe
Shorifa Islam MohonaShorifa Islam Mohona
Customer Service Representative at The Shed CafeCustomer Service Representative at The Shed Cafe
Abrar TausifAbrar Tausif
Junior Barista at The Shed CafeJunior Barista at The Shed Cafe