Summary
Overview
Work History
Education
Skills
Work Skills
References
Timeline
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Julie O’Brien

Julie O’Brien

Yarrabilba,QLD

Summary

Hard working, Enthusiastic and Motivated I am seeking employment with an employer in need of a reliable and presentable individual. I understand the importance of experience, and what it means to employers to be reliable and contribute to the business beyond expectations.

Overview

26
26
years of professional experience

Work History

Shop Assistant.

Woolworths
02.2022 - Current
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Managed efficient cash register operations.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Shop Assistant

Coppabella Convenience Store
01.2010 - 01.2012
  • Basic cooking, Cleaning work area, Performing treatments in all facets of beauty therapy, Opening and closing store, Workplace health and safety

Bar Attendant and housekeeping

Leo Hotel Clermont
01.1998 - 01.2010
  • General bar duties & drink service, Operating registers, General Housekeeping Duties (departures and services), Closing and opening, Balancing till

Education

Certificate II in Pathways -

Bluestone Recruitment
01.2017

First Aid Certificate -

01.2014

Skills

  • Safety Procedures
  • Store Opening and Closing
  • Team Supervision
  • Product Knowledge
  • Stock replenishment
  • Adaptable and Flexible
  • Friendly and Helpful
  • Building Customer Loyalty

Work Skills

  • Customer Service
  • Product Knowledge
  • Cashiering / Money Handling
  • Front-Counter Service
  • Good Communication Skills
  • High Attention to detail
  • Stocktake/Stock Ordering
  • RSA current
  • General Cleaning Duties
  • Kitchen hand duties
  • Commitment to complete tasks
  • Basic food preparation - salads
  • Reliable & Dedicated
  • Active Team member
  • Takes Initiative
  • Presentable & Hard working
  • Current Qld Driver's License & Own Transport

References

  • Mick Brayshaw, Owner, Coppabella Convenience Store, 49 580125
  • Kylie Gakowski, Former peer worker, QRI services Coppabella, 0429102969

Timeline

Shop Assistant.

Woolworths
02.2022 - Current

Shop Assistant

Coppabella Convenience Store
01.2010 - 01.2012

Bar Attendant and housekeeping

Leo Hotel Clermont
01.1998 - 01.2010

Certificate II in Pathways -

Bluestone Recruitment

First Aid Certificate -

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Julie O’Brien