Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Hi, I’m

Julie Sweeney

Moree,NSW

Summary

Dynamic and compassionate professional with proven expertise in customer service and technical support, honed at Rachel Cubis and Mrs. Day. Excelled in enhancing customer satisfaction and patient care through effective communication and problem-solving skills. Achieved notable improvements in team productivity and patient engagement, demonstrating a goal-oriented mindset and a knack for workflow management.

Overview

14
years of professional experience
1
Certification

Work History

Rachel Cubis

Children Services
02.2024 - 12.2024

Job overview

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Followed safety protocols while working, avoiding accidents and injuries.

Mrs Day

Nursing Assistant
10.2010 - 08.2022

Job overview

  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Education

New England UNE (Tafe )
Moree, NSW

from Children Services
01-2025

University Overview

  • Professional Certificate in Children Sevices
  • Recipient of Children Services Award

Skills

  • Customer service
  • Goal-oriented mindset
  • Client relationship building
  • Complaint handling
  • Workflow management
  • Data entry
  • Technical support
  • Customer satisfaction measurement
  • Documentation and reporting
  • Conflict resolution

Certification

  • Child Development Associate (CDA) Certificate
  • Individual Support
  • Health Care Assistant 2010 Feburary

Languages

English
Full Professional

Interests

  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Participating in cultural exchange programs and homestays.
  • Volunteer Travel
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts.
  • Offering time and support to shelters for the homeless, women, and animals.

Timeline

Children Services

Rachel Cubis
02.2024 - 12.2024

Nursing Assistant

Mrs Day
10.2010 - 08.2022

New England UNE (Tafe )

from Children Services

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Julie Sweeney