Summary
Overview
Work History
Education
Skills
Licenses Certificates
References
Hobbies and Interests
Timeline
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Julie A. Wilkins

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Receptionist

Jallarah Homes
10.2023
  • Answering phone calls
  • Forwarding phone calls to different offices as required
  • Taking messages
  • Handling of residents' petty cash
  • Greeting visitors and ensuring that COVID-19 protocols are followed
  • Ensuring that all visitors sign in and sign out as required
  • Delivering mail to residents
  • Signing off on deliveries and recording stock levels
  • Opening and closing the receptionist office.

Senior Team Member

Subway
09.2021 - 02.2022
  • Take food orders - in person, online, and over the phone
  • Opening and Closing POS procedures
  • Set up and preparation of supplies and workstations to maximize productivity
  • Restocking and preparing supplies for expected busy periods
  • Operate equipment use in accordance with company procedures and safety guidelines
  • Supervise and support team members in a high pressure fast-paced environment
  • Identify hazards through risk analysis
  • Report any incidents, accidents, and potentially hazardous conditions to management
  • Ensuring all tasks are carried out in accordance with safety and health standards.

Customer Service Officer

Services Australia via Datacom
06.2020 - 05.2021
  • Responding to customer inquiries with patience and kindness
  • Following procedures for the handling of medical, fire, and emergency calls
  • Updating customer records as soon as new information is presented
  • Strictly following confidentiality regulations and guidelines to ensure the customer's privacy
  • Call handling - both inbound and outbound
  • Data entry of confidential information
  • Records management and maintenance.

Table Games Croupier (Dealer)

Adelaide Casino - Skycity
05.2018 - 10.2018
  • Collected and distributed losing and winning bets by calculating odds and payouts
  • Monitored game table for signs of cheating by observing customers
  • Maintained a calm and professional demeanor when dealing with customers during conflict
  • Dealt and conducted Blackjack and Texas Hold'Em games
  • Greeting guests and encouraging a fun gameplay environment
  • Followed strict security procedures such as:
  • Clearing my hands

Education

Foundation Studies Program -

Flinders University
01.2014

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Office Administration
  • Administrative Support
  • File Management
  • Mail handling
  • Professional Demeanour
  • Typing Speed
  • Service-oriented mindset

Licenses Certificates

  • Learner's Permit
  • South Australian Certificate of Education (SACE – Year 12)

References

References available upon request.

Hobbies and Interests

  • Script Writing.
  • Creative Writing.
  • Painting and Drawing.
  • Photography.
  • Video Editing.

Timeline

Receptionist

Jallarah Homes
10.2023

Senior Team Member

Subway
09.2021 - 02.2022

Customer Service Officer

Services Australia via Datacom
06.2020 - 05.2021

Table Games Croupier (Dealer)

Adelaide Casino - Skycity
05.2018 - 10.2018

Foundation Studies Program -

Flinders University
Julie A. Wilkins