jumana khodr
Coburg
Summary
Dedicated and customer-focused service professional with experience in fast-paced retail and hospitality environments. Skilled in delivering exceptional customer experiences, handling transactions with accuracy, and maintaining a clean and organized workspace. Adept at building strong customer relationships to drive repeat business. A quick learner with excellent communication and teamwork skills, committed to maintaining high standards of service and efficiency.
Overview
1
1
year of professional experience
Work History
Cashier/service and Waitress
Balha's Pastry and Icey Acai
Moonee Ponds, VIC And Brunswick
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Trained new team members on company policies, procedures, and customer service standards.
Education
Australian International Academy
56 Bakers Road Coburg Vic 3058Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Restocking shelves and managing inventory
- Organizing and maintaining product displays
- Rotating stock for freshness and quality control
- Assisting with stocktake and inventory checks
Timeline
Cashier/service and Waitress
Balha's Pastry and Icey Acai
05.2024 - Current
Australian International Academy