Junbo Wang
SYDNEY,NSW
Summary
Empathetic Client Care Specialist experienced in youth coaching and community aged care. Built trusting relationships through effective communication and problem-solving skills while enhancing client engagement and safety. Provided emotional support and developed strategies for behavioral management, ensuring optimal client outcomes.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Community Aged Care Worker
Carino Care at Oatley
Sydney, NSW
05.2024 - 02.2025
- Assisted clients with daily living activities and personal care needs.
- Assisted in the preparation of meals for clients according to individual dietary requirements.
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with families about client progress and needs.
- Maintained accurate records of client care and daily activities.
- Ensured a safe environment by following health and safety protocols daily.
- Developed strategies for managing challenging behaviours exhibited by some clients.
- Researched new technologies that could be used to improve service delivery outcomes.
Youth Basketball Coach
Infinity sports
Sydney, NSW
12.2022 - 09.2024
- Developed practice plans to enhance player skills and teamwork.
- Coordinated game strategies based on opponent analysis and player strengths.
- Led training sessions focusing on fundamental basketball techniques and conditioning.
- Organized community outreach events to promote youth basketball participation.
- Evaluated player performance to provide constructive feedback for improvement.
- Ran drills and practices to help children to develop and improve sports skills.
Customer Service Representative
The smart discount
Sydney, NSW
10.2022 - 08.2023
- Assisted customers with inquiries about products and services.
- Processed customer orders and returns efficiently.
- Maintained accurate records of customer interactions in the system.
Customer Service Cashier
7-11
Sydney, NSW
10.2022 - 03.2023
- Process customer transactions efficiently using cash register and payment systems.
- Assist customers with product inquiries and provide knowledgeable recommendations.
- Maintain clean and organized checkout area for optimal customer experience.
- Assisted customers with inquiries about products and services.
Education
Kogarah High School
Sydney, NSWSkills
- Client care
- Medication administration
- Daily living support
- Record keeping
- Behavioral management
- Behavior redirection
- Community resources navigation
- Effective communication
- Emotional support
- Social engagement
- Problem solving
- Problem-solving under pressure
- Conflict resolution
- Adaptability and flexibility
- Customer relationship management
- Be on time
Languages
Chinese (Mandarin)
First Language
English
Proficient (C2)
C2
Certification
- Aged care certificates IV
- First aid
- Working with children (expired)
Accomplishments
- I used to play basketball as a semi pro player and play represent club team which is ST George basketball
References
References available upon request.
Timeline
Community Aged Care Worker
Carino Care at Oatley
05.2024 - 02.2025
Youth Basketball Coach
Infinity sports
12.2022 - 09.2024
Customer Service Representative
The smart discount
10.2022 - 08.2023
Customer Service Cashier
7-11
10.2022 - 03.2023
Kogarah High School