Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Juner Baker

Brookvale

Summary

Results-oriented professional Senior case manager. Experience in handling diverse case loads and delivering impactful client outcomes.


A strong focus on collaboration and adaptability, ensuring reliable performance and responsiveness to changing needs. Skilled in claim assessment, strategic planning, and problem-solving.


Utilising skills acquired over a variety of rolls over the years, has allowed full use of empathy and understanding of client needs, building rapport and memorable experience working towards and achieving unified goals.

Overview

7
7
years of professional experience

Work History

Senior Case Manager

EML
03.2023 - Current
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
  • Managed high-risk claims effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Informally mentored new and experienced case managers, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures, legislation and workers compensation.
  • Created well-written, effective injury management plans appropriately matching standards and guidelines of governmental regulations while effectively working towards goals for recovery and independence whilst collaborating with external and internal stakeholders.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Facilitated successful transitions between various stages of care by closely monitoring progress and adapting case plans as needed with the assistance of rehabilitation providers and medical treatment providers.
  • Upheld legislative time frames, followed legislative guidelines and provided education to stakeholders regarding legislation and iCare and SIRA NSW guidelines of the workers compensation acts.
  • Utilised critical analyzing and investigations to review claims inline with the iCare and SIRA standard of treatment, providing risk analysis, liability decisions of a claim and reviews of reasonable and necessary treatment for compensable injuries.
  • Provided ongoing communication with claimants and stakeholders, providing updates and transparency on claims and moving towards health and financial independence.

Legal Aid Debt Collection

New Zealand Ministry of Justice
07.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided support to colleagues in work load and conflicts with clients with debt collection.
  • Worked with clients to provide options and plans to manage debt.
  • Provided empathy to clients whilst upholding strong resilience to disgruntled clients and provided resolutions to their problems.
  • Trusted with highly sensitive cases and privacy. Providing no judgement, no biased views and trust in dealing with highly sensitive information.

Small Business Owner

Gameland Internet Cafe
02.2018 - 10.2021
  • Managed daily operations for a successful small business, ensuring efficient processes, quality services and handling of finances.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social interactions with clients of all ages.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Tailored packages to loyal customer bases providing discounts of services.
  • Researched trends in the gaming community to provide updated interactive experiences.

Education

High School Diploma -

Francis Douglas Memorial College
New Plymouth, New Zealand
12-2007

Skills

  • Workers compensation claim's management
  • Empathy and rapport building
  • Critical thinking
  • Time management
  • Problem-solving
  • Organization and multitasking
  • Team collaboration
  • Decision-making
  • Conflict resolution
  • Crisis intervention
  • Treatment Planning
  • Staff education and training
  • Regulatory compliance

Interests

  • Gym Workouts
  • Martial Arts
  • Personal Development and Self-Improvement
  • Blockchain Technology and Cryptocurrency
  • Robotics
  • Fashion
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Fundraising Events
  • Community Cleanup

Timeline

Senior Case Manager

EML
03.2023 - Current

Legal Aid Debt Collection

New Zealand Ministry of Justice
07.2022 - 02.2023

Small Business Owner

Gameland Internet Cafe
02.2018 - 10.2021

High School Diploma -

Francis Douglas Memorial College

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Juner Baker