JUNFENG GAO
Harrison,ACT
Summary
Reliable and upbeat customer relations manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
Retail Volunteer
Australian Red Cross Shop
07.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Relations Manager
Junrui Grain Drying Cooperative
12.2021 - 12.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Contributed significantly to the 2022 wheat inventory and sales decisions, resulting in a net profit of 140,000 AUD.
Manager's Assistant
Junrui Grain Drying Cooperative
07.2020 - 11.2021
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Played a pivotal role in the 2021 corn inventory management, achieving a net profit of 120,000 AUD within three months.
Education
Master of Computing - Computer Science
Australian National University
ACT03.2025
Bachelor of Business Administration -
NanJing University of Finance & Economics
07.2020
Skills
- Merchandise Organization
- Shipment Processing
- Display Set up
- Customer Assistance
- Store Organization
- Retail Merchandising
Languages
English
Full Professional
Timeline
Retail Volunteer
Australian Red Cross Shop
07.2023 - Current
Customer Relations Manager
Junrui Grain Drying Cooperative
12.2021 - 12.2022
Manager's Assistant
Junrui Grain Drying Cooperative
07.2020 - 11.2021
Master of Computing - Computer Science
Australian National University
Bachelor of Business Administration -
NanJing University of Finance & Economics
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