JUNHYEONG CHOI
Coomera,QLD
Summary
Highly experienced Guest Service Specialist with a strong background in high-volume theme parks (Lotte World) and 5-star international hotels (InterContinental). Combining nursing-based attention to detail with a proven ability to manage fast-paced environments and resolve complex guest issues. A dedicated all-rounder committed to delivering exceptional service and ensuring guest safety in Gold Coast’s hospitality sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Officer
Lotte World
Seoul, South Korea
11.2024 - 12.2025
- Handled ticketing and entry validation, accurately processing transactions and inspecting tickets at the main gate.
- Provided proactive guest assistance, offering detailed park information and directions to enhance the overall experience.
- Managed high-volume crowd flow during peak hours, ensuring guest safety and an organized entrance environment.
- Resolved guest inquiries and complaints on the frontline with a professional attitude and problem-solving skills.
Military Driver
Republic of Korea Air Force (ROKAF)
Cheongju, South Korea
02.2023 - 11.2024
- Successfully completed mandatory military service with an honorable discharge.
- Maintained strict confidentiality and followed security protocols while performing duties.
- Managed vehicle maintenance and daily transport logs with high accuracy.
- Ensured safe and punctual transportation of personnel in various environmental conditions.
Kitchen Hand
LOTTE HOTEL SEOUL
Seoul, South Korea
07.2022 - 01.2023
- Supported efficient meal service in a high-volume staff canteen, managing food service (Bain-marie) and maintaining portion control for a large number of employees
- Assisted chefs with professional food preparation, including preparing various ingredients and supporting inventory management in the storage area.
- Maintained a clean and organized workstation, strictly adhering to food safety and hygiene standards (HACCP) at all times.
- Operated kitchen equipment and tools safely, ensuring a productive and hazard-free environment in a fast-paced kitchen.
Casual All-rounder
Sinjeon Tteokbokki
Seoul, South Korea
01.2022 - 04.2022
- Worked as a versatile All-rounder, efficiently managing both kitchen and front-of-house operations in a fast-paced environment.
- Prepared and cooked various Korean casual dishes, ensuring consistent quality and taste while managing inventory levels for daily service.
- Delivered exceptional customer service, handling point-of-sale (POS) transactions and resolving guest inquiries with a professional attitude.
- Maintained high standards of cleanliness and food safety, ensuring both the dining area and kitchen met strict hygiene regulations.
Food and Beverage Attendant
InterContinental Seoul Coex
Seoul, South Korea
02.2021 - 12.2021
- Delivered high-quality food and beverage service in a 5-star hotel environment, specializing in professional table service for large-scale banquets and corporate events.
- Provided expert multi-course meal service and beverage management, strictly adhering to fine dining etiquette and world-class service standards.
- Assisted in event setup and breakdown, ensuring banquet halls were meticulously prepared according to specific floor plans and client requirements.
- Communicated effectively with diverse international guests, resolving inquiries on the frontline to ensure a seamless and premium dining experience.
Education
Bachelor of Nursing - Nursing
Cheongju University
Cheongju, South KoreaSkills
- Patient care
- Critical thinking
- Emergency management
- Team collaboration
- Communication skills
- Conflict resolution
Certification
BLS (Basic Life Support) — American Heart Association, Issued 2025
Timeline
Guest Services Officer
Lotte World
11.2024 - 12.2025
Military Driver
Republic of Korea Air Force (ROKAF)
02.2023 - 11.2024
Kitchen Hand
LOTTE HOTEL SEOUL
07.2022 - 01.2023
Casual All-rounder
Sinjeon Tteokbokki
01.2022 - 04.2022
Food and Beverage Attendant
InterContinental Seoul Coex
02.2021 - 12.2021
Bachelor of Nursing - Nursing
Cheongju University