Junyao (Caroline) Wang
Brisbane,Queensland
Summary
Goal-oriented manager with distinguished experience in cosmetics and fashion industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Responding to enquiries based on client's needs correctly and efficiently. Confident and skilled in building relationship with different kinds of people from all ages and with various cultural backgrounds. Fast learner who's willing to challenge tasks in different fields. Graduated with Master degree in Social Work and granted with the certification.
Overview
9
9
years of professional experience
Work History
Store Manager
W Cosmetics
01.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Collect clients' information and develop sales and marketing strategies accordant to the store goal.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Intake / Family Response Facilitator
Family And Child Connect Moreton Bay
07.2022 - 11.2022
- Receiving enquiries from clients and different organisations.
- Intake reviews.
- Having appointment with clients in office, through phone, face-to-tace.
- Providing and exchanging information on suitable services.
Sales Assistant
W Cosmetics
05.2020 - 01.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
School Social Worker
Beyong The Broncos
07.2021 - 12.2021
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained bonded connotation with Aboriginal and Torres Strait Islander female students.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
Working Crew
Initial Tea
03.2019 - 01.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
English Language Teacher
Ican English Education China
11.2017 - 06.2018
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Evaluated student progress to offer recommendations for further development.
Private Tutor
Private Client
03.2015 - 01.2016
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Education
Master of Social Work (Professional Qualifying) - Social Work
Southern Cross University
Gold Coast, QLD12.2022
Bachelor of Science - Psychology
University of Queensland
Brisbane, QLD12.2020
High School Diploma -
International Education Services
Brisbane, QLD12.2015
Skills
- Product and Service Knowledge
- Customer Retention Abilities
- Staff and team management
- Team Leadership
- Communication skills
- Counselling skills
- Applied behavioural analysis
- Solution-based intervention
References
Caleb Downs - Family and Child Connect Moreton Bay
Email: Caleb.Downs@mercycs.org.au
Contact: 0407734618
Lee Yang - W Cosmetics
Email: lee@wcosmetics.com.au
Contact: 0418801998
Charlie Leman - Beyond the Broncos
Email: Charlie.Leman@broncos.com.au
Contact: 0458135876
Timeline
Intake / Family Response Facilitator
Family And Child Connect Moreton Bay
07.2022 - 11.2022
Store Manager
W Cosmetics
01.2022 - Current
School Social Worker
Beyong The Broncos
07.2021 - 12.2021
Sales Assistant
W Cosmetics
05.2020 - 01.2022
Working Crew
Initial Tea
03.2019 - 01.2020
English Language Teacher
Ican English Education China
11.2017 - 06.2018
Private Tutor
Private Client
03.2015 - 01.2016
Master of Social Work (Professional Qualifying) - Social Work
Southern Cross University
Bachelor of Science - Psychology
University of Queensland
High School Diploma -
International Education Services
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