JUNYI XU
Sydney/Zetland,NSW
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Waiter
Hai DI Lao Hot Pot
Sydney/Darling Square, NSW
01.2023 - 12.2023
- Checked with customers to ensure that they were enjoying their meals.
- Provided excellent customer service to ensure repeat customers.
- Suggested additional items to customers based on their preferences and needs.
- Informed customers about specials, upselling additional food and drink items.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked server areas with supplies before, during and after shifts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Waiter
McDonald
Shandong, China
01.2022 - 07.2022
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Informed customers of daily specials in an engaging manner.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Brought food and beverages to tables in a timely manner.
- Took orders from patrons accurately and efficiently.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Education
Diploma of Commerce - Accounting And Business Management
University of Macquarie
North Macquarie, NSW12-2023
Bachelor of Arts -
UNSW
Kensington, NSWSkills
- Order Management
- Positive and professional
- Effective customer upselling
- Service prioritization
- Item promotion
- Salesmanship
- Quality Control
- Price memorization
- Check payment processing
- Relationship Management
- Order Accuracy
- Customer Assistance
- Complex Problem-Solving
- Loss Prevention
- Written and verbal communication
- Sales expertise
Timeline
Waiter
Hai DI Lao Hot Pot
01.2023 - 12.2023
Waiter
McDonald
01.2022 - 07.2022
Diploma of Commerce - Accounting And Business Management
University of Macquarie
Bachelor of Arts -
UNSW
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