Justin Chieng
Melbourne,VIC
Summary
Experienced Logistics Professional proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Having worked in various roles from Operations to Transhipment and most recently in Logistics in New Zealand, Singapore and Australia, I have shown that I am robust, keen to learn, adapt and looking forward to a new challenge and career path.
Overview
22
22
years of professional experience
Work History
State logistics controller
CMA-CGM Group Agencies Australia
01.2015 - Current
- Responsible for State wide management of container fleet and associated activities
- Monitor depots performance on a daily basis and analysis inflow/outflow
- Overview and manage container parks activity to expedite equipment availability and minimize dwell time to ensure KPIs are met
- Organize transportation, for road and rail channels for containers in and out of depot to terminal
- Generate and analyse weekly container reports and booking requirement reports.
Call Center Representative
Salmat SalesForce
10.2014 - 02.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant Manager Logistics
Mediterranean Shipping Company S.E.A Pte. Ltd.
01.2010 - 01.2014
- Supervise and lead Logistics team, reporting to Deputy GM and GM
- Analyse daily equipment levels, and gate in/gate out of available equipment
- Control repairs, equipment returns and storage levies
- Liaise with contracted depot regarding container management and servicing
- Analyse and generate Logistic reports and document findings to higher management
- Liaise with accounts team with regards to cost control and storage fee management.
Senior Transhipment Executive
Mediterranean Shipping Company S.E.A Pte. Ltd.
01.2007 - 01.2010
- Supervise and lead 10-staff strong transhipment team
- Maritime and PSA port liaising
- Import and export transhipment work flow execution is completed timely and efficiently
- Consolidating loading figures, vessel nominations and loading forecasting
- Dangerous cargo, reefer and special container declarations and processing
- Routine reports and email correspondence with internal staff and clients externally
- Personally involved in new software introduction to work processes
- Staff recruitment and hiring, training and development of junior staff in department
- Management decision in August 2010 for transfer to supervisory role in Logistics to gain broader experience.
Operations Executive
Mediterranean Shipping Company (Australasia)
01.2005 - 01.2007
- Vessel husbandry, disbursement reporting and management
- Maritime and Port software utilization
- Customs and port clearance for vessels
- Import and Export Operations Management
- Liaison with port, customs officials, ships crew and shippers
- Ship maintenance and servicing, operational functions
- Crew transfers and vessel port stay management
- Vessel arrival and departure scheduling and coordination
- Pilot bookings and coordination for arrival and departure
- L/C and Bill of Lading negotiation and clarification with shippers
- Left position due to relocation to Singapore.
Retail Category Manager
Whitcoulls Group Limited
01.2003 - 01.2005
- Professional customer relation skills
- Managed DVD and Children’s book portfolio in store
- Liaised with product distributors and representatives
- Product presentation and SAP replenishment management
- Cash handling and point of sale terminal operations
- Worked effectively to achieve set sales targets and goals
- Entrusted to process cashing out and tallying point of sale transactions at business day close.
Education
Bachelor of Science - Zoology
University of Canterbury
Christchurch New ZealandBachelor of Commerce in Human Resource Management (B.Com) -
University of Canterbury
Christchurch, New Zealand01.2001
Bursary Examinations, awarded University Entrance Matriculation -
Burnside High School
01.1995
Skills
- Microsoft Office (Word, Excel, PowerPoint) and Outlook proficient, used daily in current role
- Maritime, port and sea freight booking/shipping software experience DPW/Patricks / VICT terminal software access and experience
- Prior SAP experience in retail, stock order, management and replenishment setting
- Able to learn and pickup software proficiency promptly with minimal training and guidance
- Logistics Analysis
- Shipping coordination
- Transportation Management
- Transportation management systems
- Documentation
Accomplishments
- Involved in ISO accreditation and implementation of ISO standards for the organisation.
- Trained and mentored maritime students and interns attached in department.
- Formally commended by shippers and Finance Director for going the extra mile and positive attitude in dealing with clients.
Attributes
- Adaptable, confident, and friendly personality
- Honest, mature, responsible, and keen to learn
- Self-motivated, patient, and organised
- Relate well with people of all ages and from different cultures
- Able to work independently or as part of a group
Personal Information
Date of Birth: 06/25/1978
Hobbies and Interests
- Photography and travelling
- Sports: Basketball, badminton, swimming, volleyball, touch rugby
- Exploring the great outdoors
References
References available upon request
Languages
Malay
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
State logistics controller
CMA-CGM Group Agencies Australia
01.2015 - Current
Call Center Representative
Salmat SalesForce
10.2014 - 02.2015
Assistant Manager Logistics
Mediterranean Shipping Company S.E.A Pte. Ltd.
01.2010 - 01.2014
Senior Transhipment Executive
Mediterranean Shipping Company S.E.A Pte. Ltd.
01.2007 - 01.2010
Operations Executive
Mediterranean Shipping Company (Australasia)
01.2005 - 01.2007
Retail Category Manager
Whitcoulls Group Limited
01.2003 - 01.2005
Bachelor of Science - Zoology
University of Canterbury
Bachelor of Commerce in Human Resource Management (B.Com) -
University of Canterbury
Bursary Examinations, awarded University Entrance Matriculation -
Burnside High School
Similar Profiles
Kornkamol Aun-ArromKornkamol Aun-Arrom
Export Service Delivery Coordinator at CMA CGM Group Agencies New ZealandExport Service Delivery Coordinator at CMA CGM Group Agencies New Zealand
Parthiban NaiduParthiban Naidu
Manager at CMA CGM Agencies Ind Pvt LtdManager at CMA CGM Agencies Ind Pvt Ltd
Harshal KhodifadHarshal Khodifad
Manager – Outside Sales Exim at CMA CGM Agencies (India) Pvt.Ltd.Manager – Outside Sales Exim at CMA CGM Agencies (India) Pvt.Ltd.