Justin Cusack
Cronulla
Summary
Experience has been customer focused with result-based collaboration.
Ethical and dependable with excellent customer service, organizational and communication skills.
Provide service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Attendant Beverage and Gaming
Cronulla RSL
01.2021 - Current
- Cronulla RSL provides premium beverage food and gaming facilities that prides itself on best customer service and experience possible.
- Provide excellent customer service to guests by proactively attending to inquiries and requests.
- Collaborate with team members to reduce service times and improve overall service quality.
Sales and Development
Plane 2 Sea Logistics
01.2019 - 12.2020
- Plane2Sea - family-owned company proving international freight logistic services to import and export companies.
- Duties include phone cold calling to source new business opportunities and implement same.
- Collaborated with external agents and internal departments to implement new orders and ensure follow through to complete import and export orders.
- Maintain CRM weekly and exceed KPI's.
Franchisee Owner
InXpress Logistics
03.2015 - 01.2019
- InXpress _ international franchise operation which provides web-based parcel booking service for domestic and international shippers utilizing world-leading carriers
- Managed approximately 30 incoming calls, emails and faxes per day from customers, day-to-day operations, responsible for sales, customer liaison, reconcile freight invoices and update monthly statement, build strong relationships with suppliers and eventually outsourced daily customer services to third party to ensure continued.
Education
Diploma of Logistics TLI50410 - Logistics Management
Western Sydney Institute
01.2014
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Initiative and Self-Motivation
- Safety awareness
Certification
- Forklift license, LF, Current
- Driver license, C, R, Current
Timeline
Attendant Beverage and Gaming
Cronulla RSL
01.2021 - Current
Sales and Development
Plane 2 Sea Logistics
01.2019 - 12.2020
Franchisee Owner
InXpress Logistics
03.2015 - 01.2019
Diploma of Logistics TLI50410 - Logistics Management
Western Sydney Institute