Justin Dandridge
Gold Coast
Summary
Proven business insurance broker assistant with a track record of enhancing client satisfaction to 97% of over 120 clients at Insurance Advisernet by leveraging exceptional complaint handling and empathetic communication. Excelled in end-to-end claims management, renewals, and up-and-coming success in new business placement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Broker Assistant
Insurance Advisernet
03.2022 - 09.2023
- With a head broker assisted manage a ponrtfolio of 120 commercial clients (1.2M in written premium), providing tailored advice on general insurance products. Commonly, strata, business packages, liability, fleet, professional indemnity, and liability. Less commonly, farm packages, home, private motor, personal injury and illness, heavy machinery and marine. Maintained internal client files and policies on Sunrise, and internal company intranet platforms.
- Maintained internal client files and policies on Sunrise, and internal company intranet platforms. Generated tailored personal advice SOA’s, policy docs, invoicing, risk reporting, client documents and premium funding options at renewal on general insurance products.
- Conducted thorough risk and policy assessments and comparisons to determine appropriate coverage options for clients, maintaining client retention and satisfaction within our brokerage. (i.e., 97% client satisfaction, surpassing the industry average of 90%.)
- Negotiated insurance terms, premiums, and claim outcomes with insurers to secure favourable outcomes for clients. Developed and maintained strong relationships with insurance carriers and underwriters to stay updated on market trends and product offerings.
- Implemented efficient processes for policy, renewals, and claims handling, improving workflow. (i.e. Continual improvement of a live procedural document and workflow automation. Collaborated with internal teams, including claims adjusters and risk analysts, to ensure seamless service delivery to clients.
- Actively prospecting new clients and networking within the industry to expand the brokerage's client base. Stayed informed about changes in insurance regulations and industry standards, ensuring compliance, and mitigating legal risks.
Director
Justin's Oddments (Home Decor Retailer)
01.2020 - 01.2024
- Developed and maintained relationships with national and international partners, invertebrate breeders, collectors, artists, businesses, and conservation groups
- Trained a team of five to handle, sell, process, and maintain records of specimens
- Ensuring precision and adherence to preservation and product protocols
- Managing an inventory of over 500 species and 10,000 specimens through all stages of sourcing, preservation, auditing, maintenance, documentation, and dispatch/retail
- Maintained an online presence, reaching over >15,000 individuals regularly and 2M total with engagement rates consistently exceeding 20% (Typical commercial engagement is 5%)
- Managed the design, construction, online and in person marketing of over 120 unique product offerings
- Including web development & product photography
- Strategically sourcing new and untapped avenues for cost and labour reduction such as workflow automation tool creation
- Evaluating and improving the success of advertising campaigns and online SEO
Recoveries Administrator
National Transport Insurance
01.2021 - 08.2022
- Working within and exceeding KPIs
- Attending to a high volume of administrative (calls, email, letters, etc.) matters in relation to recoveries
- Providing support to the Recoveries Consultants and Recoveries Team Leader
- Proactively managing a portfolio of recovery files
- Reconciliation of monthly service provider invoices
- Liaising with brokers and internal stakeholders
Education
Tier II RG146
ANZIF
03-2022
Skills
- Complaint handling and resolution
- End-to-end claims management
- End-to-end renewals (quoting, negotiation, presentation, and placement)
- End-to-end new business placement
- Commercial Insurance Lines Placement (excluding management liability, ISR, and Cyber)
- All private insurance lines
- Marine products commercial & private
- Ebix / Sunrise
Certification
First Aid and CPR Certificate
Affiliations
Art facilitator
Nov 2024 – Dec 2024
Developed weekly therapeutic art sessions for patients at Currumbin Clinic who suffer from a range of mental health ailments, with the aim of rekindling the creative spirit they may have lost over the years of poor health
Assistant Coordinator, Science Club (Pacific Pines High)
January 2019 – November 2019
Organizing experiments, assisting students through activities, and recruiting new volunteers to support the smooth running of weekly events
Facilitator, Pop-up Science Centre
January 2019 – November 2019
Assisted primary school students through a range of STEM activities to enhance their love of all things STEM, hopefully paving the way for some of our young minds' interest in a career in science, technology, engineering, or math
SURF HAND Disabled Surfers Association of Australia,
August 2018 - August 2018,
Helped surfers, boards, and assistive equipment, and kept the surf path safe, giving those with a disability a chance to catch the thrill of a wave
Education and Training
other
References
References available upon request
Timeline
Insurance Broker Assistant
Insurance Advisernet
03.2022 - 09.2023
Recoveries Administrator
National Transport Insurance
01.2021 - 08.2022
Director
Justin's Oddments (Home Decor Retailer)
01.2020 - 01.2024
Tier II RG146
ANZIF
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