Brooke Homewood
Coomera,QLD
Summary
A confident, positive, enthusiastic and young at heart 46 yo Mother (to a special needs son whom attends Coomera Special School.)
I currently reside in Coomera Qld and I am eager to work fulltime as the school year begins.
I currently work on a casual basis at Dreamworld (retail) but if given the chance to secure permanent hours I would initiate this change as it would benefit my family situation.
I have unlimited availability and seeking 25+ hours per week.
I regard myself as a hard worker and quick learner.
I work well within a team environment and also thrive independently , I am always happy and willing to help when and where needed.
Overview
30
30
years of professional experience
Work History
Retail Assistant
Dreamworld / Skypoint Pty Ltd
Coomera, Qld
11.2023 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints professionally and efficiently.
- ssessed customer needs through active listening skills.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties, including cash handling.
- Ensured store cleanliness and adherence to safety standards.
Housekeeping Cleaner
Kim Gnaden (Rainbow Bay Realty Housekeeping team)
Rainbow Bay /Coolangatta, Qld
10.2011 - 07.2013
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Sanitized bathrooms, kitchens, and common areas using eco-friendly products.
- Swept and damp-mopped private stairways and hallways.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Demonstrated adaptability when faced with last-minute schedule changes or additional tasks.
- Reported damage or theft of hotel property to management.
- Disinfected high-touch surfaces daily to prevent illness transmission in households.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Ensured proper disposal of waste materials according to recycling guidelines.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
Sales Assistant / Morning Supervisor
Tugun Fruit Market
Tugun, Qld
02.2011 - 07.2012
- Assisted customers in selecting products, providing excellent service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized seasonal promotional events to boost sales numbers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Ensured store cleanliness and adherence to safety standards.
Bakery Assistant
Kirra Beach bakery
Kirra, Qld
01.2009 - 12.2010
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register, handled payments, and provided accurate change.
Teahers Aide (GoMaths Program)
Qld Dept of Education (Coolangatta PS)
Coolangatta, Qld
01.2006 - 11.2009
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collaborated with team members on special projects.
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Engaged students in meaningful conversations about their interests or daily experiences.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Monitored student safety while on school grounds or during field trips.
- Provided individualized tutoring to struggling students.
Cashier Assistant
Woolworths supermarket
Tweedheads South, NSW
02.2002 - 12.2003
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided exceptional customer service during checkout process.
- Implemented loss prevention strategies through vigilance at the register area.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Assisted customers with item location and price inquiries.
- Bagged purchases appropriately to protect merchandise from damage.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Processed customer payments quickly and returned exact change and receipts.
- Collaborated with team members to address customer concerns or requests.
Retail Assistant
Gourmet Poultry Deli
Traralgon, Victoria
01.1996 - 12.2000
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties, including cash handling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Fast Food Cashier
Kentucky Fried Chicken
Traralgon, Victoria
01.1994 - 11.1997
- Maintained clean and organized work area for efficient operations.
- Greeted customers promptly and responded to questions.
- Trained new cashiers on register procedures, policies, and best practices.
- Provided exceptional customer service during checkout process.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Cross-sold complementary products increasing average transaction value.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
Aged Care
Lifetime International College - RTO 5877
Coolangatta, QLD06-2010
High School Diploma -
Traralgon High School
Traralgon, VIC12-1994
Bachelor of Social Science - Social Sciences
Southern Cross University (11 Units)
Tugun, QLDSkills
- Key Skills ● Current QLD Working with Children Check ● Current QLD driver's license ● Yellow Card (NDIS Worker Screening) ● National Police Check ● Certificate II in Aged Care
- ● Strong communication ● Outstanding confidence ● Exceptional focus on safety ● Comprehensive care of others and children ● Teamwork ● Working independently ● Time management ● Efficient problem solving ● High-quality customer service ● Complex cash handling ● Intricate cleaning duties
Timeline
Retail Assistant
Dreamworld / Skypoint Pty Ltd
11.2023 - Current
Housekeeping Cleaner
Kim Gnaden (Rainbow Bay Realty Housekeeping team)
10.2011 - 07.2013
Sales Assistant / Morning Supervisor
Tugun Fruit Market
02.2011 - 07.2012
Bakery Assistant
Kirra Beach bakery
01.2009 - 12.2010
Teahers Aide (GoMaths Program)
Qld Dept of Education (Coolangatta PS)
01.2006 - 11.2009
Cashier Assistant
Woolworths supermarket
02.2002 - 12.2003
Retail Assistant
Gourmet Poultry Deli
01.1996 - 12.2000
Fast Food Cashier
Kentucky Fried Chicken
01.1994 - 11.1997
Aged Care
Lifetime International College - RTO 5877
High School Diploma -
Traralgon High School
Bachelor of Social Science - Social Sciences
Southern Cross University (11 Units)
Similar Profiles
Sarah WilliamsSarah Williams
Business Development Specialist at Skypoint RecoveryBusiness Development Specialist at Skypoint Recovery
Sydney WrightSydney Wright
Director of HR at SkyPoint Federal Credit UnionDirector of HR at SkyPoint Federal Credit Union
Nofy InmanNofy Inman
Event Producer at Dreamworld ProductionsEvent Producer at Dreamworld Productions
Jie SunJie Sun
Intern at Pacific Private HospitalIntern at Pacific Private Hospital
Nikki DeyNikki Dey
Talent Acquisition Partner at WOOLWORTHS GROUPTalent Acquisition Partner at WOOLWORTHS GROUP