Brooke Homewood
Coomera,QLD
Summary
A confident, positive, enthusiastic and young at heart 46 yo Mother (to a special needs son whom attends Coomera Special School.)
I currently reside in Coomera Qld and I am eager to work fulltime as the school year begins.
I currently work on a casual basis at Dreamworld (retail) but if given the chance to secure permanent hours I would initiate this change as it would benefit my family situation.
I have unlimited availability and seeking 25+ hours per week.
I regard myself as a hard worker and quick learner.
I work well within a team environment and also thrive independently , I am always happy and willing to help when and where needed.
Overview
30
30
years of professional experience
Work History
Retail Assistant
Dreamworld / Skypoint Pty Ltd
Coomera, Qld
11.2023 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints professionally and efficiently.
- ssessed customer needs through active listening skills.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties, including cash handling.
- Ensured store cleanliness and adherence to safety standards.
Housekeeping Cleaner
Kim Gnaden (Rainbow Bay Realty Housekeeping team)
Rainbow Bay /Coolangatta, Qld
10.2011 - 07.2013
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Sanitized bathrooms, kitchens, and common areas using eco-friendly products.
- Swept and damp-mopped private stairways and hallways.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Demonstrated adaptability when faced with last-minute schedule changes or additional tasks.
- Reported damage or theft of hotel property to management.
- Disinfected high-touch surfaces daily to prevent illness transmission in households.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Ensured proper disposal of waste materials according to recycling guidelines.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
Sales Assistant / Morning Supervisor
Tugun Fruit Market
Tugun, Qld
02.2011 - 07.2012
- Assisted customers in selecting products, providing excellent service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized seasonal promotional events to boost sales numbers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Ensured store cleanliness and adherence to safety standards.
Bakery Assistant
Kirra Beach bakery
Kirra, Qld
01.2009 - 12.2010
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Operated cash register, handled payments, and provided accurate change.
Teahers Aide (GoMaths Program)
Qld Dept of Education (Coolangatta PS)
Coolangatta, Qld
01.2006 - 11.2009
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collaborated with team members on special projects.
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Engaged students in meaningful conversations about their interests or daily experiences.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Monitored student safety while on school grounds or during field trips.
- Provided individualized tutoring to struggling students.
Cashier Assistant
Woolworths supermarket
Tweedheads South, NSW
02.2002 - 12.2003
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided exceptional customer service during checkout process.
- Implemented loss prevention strategies through vigilance at the register area.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Assisted customers with item location and price inquiries.
- Bagged purchases appropriately to protect merchandise from damage.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Processed customer payments quickly and returned exact change and receipts.
- Collaborated with team members to address customer concerns or requests.
Retail Assistant
Gourmet Poultry Deli
Traralgon, Victoria
01.1996 - 12.2000
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties, including cash handling.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Fast Food Cashier
Kentucky Fried Chicken
Traralgon, Victoria
01.1994 - 11.1997
- Maintained clean and organized work area for efficient operations.
- Greeted customers promptly and responded to questions.
- Trained new cashiers on register procedures, policies, and best practices.
- Provided exceptional customer service during checkout process.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Cross-sold complementary products increasing average transaction value.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
Aged Care
Lifetime International College - RTO 5877
Coolangatta, QLD06-2010
High School Diploma -
Traralgon High School
Traralgon, VIC12-1994
Bachelor of Social Science - Social Sciences
Southern Cross University (11 Units)
Tugun, QLDSkills
- Key Skills ● Current QLD Working with Children Check ● Current QLD driver's license ● Yellow Card (NDIS Worker Screening) ● National Police Check ● Certificate II in Aged Care
- ● Strong communication ● Outstanding confidence ● Exceptional focus on safety ● Comprehensive care of others and children ● Teamwork ● Working independently ● Time management ● Efficient problem solving ● High-quality customer service ● Complex cash handling ● Intricate cleaning duties
Timeline
Retail Assistant
Dreamworld / Skypoint Pty Ltd
11.2023 - Current
Housekeeping Cleaner
Kim Gnaden (Rainbow Bay Realty Housekeeping team)
10.2011 - 07.2013
Sales Assistant / Morning Supervisor
Tugun Fruit Market
02.2011 - 07.2012
Bakery Assistant
Kirra Beach bakery
01.2009 - 12.2010
Teahers Aide (GoMaths Program)
Qld Dept of Education (Coolangatta PS)
01.2006 - 11.2009
Cashier Assistant
Woolworths supermarket
02.2002 - 12.2003
Retail Assistant
Gourmet Poultry Deli
01.1996 - 12.2000
Fast Food Cashier
Kentucky Fried Chicken
01.1994 - 11.1997
Aged Care
Lifetime International College - RTO 5877
High School Diploma -
Traralgon High School
Bachelor of Social Science - Social Sciences
Southern Cross University (11 Units)