JUSTIN HICKS
Brisbane,Queensland
Summary
High-performing Dispatch Operator/Allocator with a strong focus on efficiency and customer service. I am very easygoing, I get along with everyone. Great at de-escalation by being friendly, respectful, and understanding, but not afraid to stand my ground when needed. Only six months experience as an operator, but I picked it up very quickly, not stressed at all about the prospect of learning a new transport management system. I am looking for similar roles: transport allocator/dispatcher, warehouse operations, inventory, warehouse team leader, control room operator.
Overview
8
8
years of professional experience
Work History
Dispatch Operator
Civic Transport Services
02.2024 - Current
- Monitored driver performance and provided constructive feedback for continuous improvement.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Oversaw shift handovers, guaranteeing seamless continuation of service without disruptions or delays.
- Updated and maintained accurate records, enabling effective tracking of deliveries and resources.
- Supported sales teams with up-to-date status reports on customer deliveries, contributing to better client relations management efforts.
- Utilized GPS technology effectively to monitor fleet locations and ensure optimal route planning.
- Coordinated logistics, ensuring timely delivery of goods while optimizing driver routes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Courier Owner Driver
Direct Couriers
11.2023 - 02.2024
- Liaised with dispatcher to schedule pick-up assignments
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Observed traffic laws and safety protocols to maintain driving record
- Evaluated traffic patterns, alternative routes and weather conditions to plan navigation
- Dealt with constant wrong addresses and wrong contact numbers, some days seemed like there was more problem solving than there was delivering, made the day go quickly though.
Order Selector and Dispatch
Coles
07.2019 - 11.2023
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Approached and solved problems with initiative and sound judgment
- Identified issues and solutions to eliminate backlog and maximize workflows
- Planned new routes and changed existing routes to become more efficient
- Handled truck driver queries and assisted with planning of their driving time and drops.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Brand Ambassador Team Lead
Coca Cola
09.2018 - 07.2019
- Developed and maintained strong communication with customers and stakeholders
- Generated sales directly and by optimizing in-store product displays
- Led a small team of merchandisers to get planograms done in allocated timeframes.
Nightfill 2IC
Big W
10.2016 - 02.2019
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Monitored employee work to assess performance and identify knowledge gaps
- Scheduled adequate team to meet labor cost standards
- Maximized employee performance with hands-on training and close mentoring.
Education
High School -
Bray Park State High School
Brisbane, QLDSkills
- Schedule Adherence
- Stress Tolerance
- Prioritizing calls
- Attention to Detail
- Dispatch Coordination
- Dispatch Software Familiarity
- Time Management
- Route Planning
- Document Management
- Problem-Solving
Timeline
Dispatch Operator
Civic Transport Services
02.2024 - Current
Courier Owner Driver
Direct Couriers
11.2023 - 02.2024
Order Selector and Dispatch
Coles
07.2019 - 11.2023
Brand Ambassador Team Lead
Coca Cola
09.2018 - 07.2019
Nightfill 2IC
Big W
10.2016 - 02.2019
High School -
Bray Park State High School
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