Marie Gretch Paragoso Navarro
Customer Support Associate
Imus,Cavite
Overview
9
9
years of professional experience
Work History
Dispatch Operator
MicroSourcing
04.2023 - Current
- Organized training sessions for new dispatch operators, fostering growth within the team.
- Resolved scheduling conflicts efficiently to prevent delays in shipments or pickups.
- Answered phone calls and responded to customer emails.
Customer Care
TaskUs
05.2022 - 04.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Assisted call-in customers with questions and orders
Customer Service Representative
Alorica
05.2017 - 09.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Reduced call resolution time through efficient problem-solving and communication skills
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
- Exceeded first-call resolution targets by actively listening to customers' concerns and addressing them thoroughly
- Responded to customer calls and emails to answer questions about products and services
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas
- Resolved concerns with products or services to help with retention and drive sales
Customer Service Professional
Afni Inc, Verizon
09.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Concentrix
05.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Information Technology of Arts And And SciencesOffice Management
Infotech College Of Arts And Sciences - Sucat Bran
04.2015
Bachelor of Arts - Comparative Literature
Olivarez College
05.2013
Skills
Dispatch Software Familiarity
- Information Analysis
- Data Entry
- Schedule Management
- Updating logs
- Schedule Coordination
- Supervised team of 20 staff members
- Strong interpersonal skills
- Excellent communication skills - verbal & written
- Conflict resolution with empathetic approach
- Active listening
- Critical thinking
- Analytical skills
- Adaptable & Flexible
- Self-directed
- Results oriented
- Dedicated home office ready
- Computer Skills
Home Town
Cebu City
Personal Information
- Age: 29 years old
- Date of Birth: 06/28/95
- Religion: Christian (Church of Christ) INC.
Summary
Well-qualified for customer service/ Email and data entry jobs with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Timeline
Dispatch Operator
MicroSourcing
04.2023 - Current
Customer Care
TaskUs
05.2022 - 04.2023
Customer Service Professional
Afni Inc, Verizon
09.2020 - 05.2021
Customer Service Representative
Alorica
05.2017 - 09.2021
Customer Service Representative
Concentrix
05.2015 - 02.2017
Bachelor of Arts - Information Technology of Arts And And SciencesOffice Management
Infotech College Of Arts And Sciences - Sucat Bran
Bachelor of Arts - Comparative Literature
Olivarez College
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