Justin Johanson
Dee Why,NSW
Summary
With a proven track record at Hardware & General, I excel in team leadership and customer service, enhancing store operations and staff morale. My expertise in retail operations and problem-solving has significantly improved customer satisfaction and operational efficiency, showcasing a strong blend of hard and soft skills.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Hardware & General
08.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Bunnings
03.2010 - 11.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Storeman
Valpak P/L
05.2007 - 12.2009
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
Chemical Compounder
Innoxa Cosmetics
05.2003 - 04.2007
- Contributed to the development of new formulations, enhancing product offerings for customers.
- Ensured compliance with industry regulations through diligent documentation of all activities related to the compounding process.
- Established routine maintenance schedules for compounding equipment, reducing downtime due to malfunction or disrepair.
- Operated industrial mixing and power lifting equipment by controlling mixing following instructions.
Storeman
Iams P/L
04.2000 - 08.2002
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
Platoon Sargeant
SANDF
01.1990 - 03.2000
- Trained, supervised and organized over 40 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Maintained health, welfare and combat readiness of personnel within platoon.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Retail operations
- Recruiting and interviewing
- Customer rapport
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Certification
- SAP Certified Application Associate – SAP SE.
- Forklift Certification
- First Aid Certification
Education
High School Diploma -
South African College Schools
RSA 01.2025 - 12.2025
Timeline
High School Diploma -
South African College Schools
01.2025 - 12.2025
Assistant Manager
Hardware & General
08.2014 - Current
Assistant Manager
Bunnings
03.2010 - 11.2013
Storeman
Valpak P/L
05.2007 - 12.2009
Chemical Compounder
Innoxa Cosmetics
05.2003 - 04.2007
Storeman
Iams P/L
04.2000 - 08.2002
Platoon Sargeant
SANDF
01.1990 - 03.2000
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