Summary
Overview
Work History
Education
Skills
Machine Knowledge
Employment Referees
Personal Information
Employment Portfolio
Qualifications
Timeline
Generic

Justin Myles Knox

Argyle,Australia

Summary

Dynamic Field Service Mechanic with extensive experience at WesTrac, excelling in equipment maintenance and diagnostic troubleshooting. Proven leadership in team coordination and customer service excellence, ensuring safety compliance and operational efficiency. Skilled in component rebuilding and effective communication, consistently delivering high-quality solutions in challenging environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

26
26
years of professional experience

Work History

Product Support Advisor

Westrac
Greenbushes, Western Australia
10.2023 - Current
  • Delivered product support through troubleshooting and technical assistance.
  • Collaborated with teams to resolve customer inquiries efficiently.
  • Educated users on product features and best practices.
  • Managed documentation for product updates and user guides effectively.
  • Analyzed support trends to identify recurring customer concerns.
  • Facilitated communication between customers and product development teams.
  • Assisted customers with installation, configuration, and troubleshooting of products.
  • Performed root cause analysis on complex technical issues reported by customers.

Field Service Mechanic

WesTrac
Bunbury, Australia
03.2010 - 10.2023
  • Delivered dealership services for civil and small machinery across Greater South West Region of Western Australia.
  • Established respect from clients and management through exceptional service delivery.
  • Developed leadership skills by mentoring a high-performing team.
  • Collaborated with engineers to enhance equipment functionality and reliability.
  • Trained junior mechanics in best practices and safety protocols for compliance.
  • Utilized diagnostic tools for efficient troubleshooting of complex technical issues.
  • Documented comprehensive service reports detailing repairs and maintenance activities.
  • Communicated with clients to assess service needs and resolve concerns.

Field Service Mechanic

WesTrac
Kalgoorlie, Australia
01.2009 - 03.2010
  • Provide dealership services to the Goldfields region of Western Australia, maintaining both surface and underground mining equipment.
  • Acted as Field Service Coordinator for 3 months during the First 12 months of being employed at the Kalgoorlie Branch
  • Acted as Workshop Coordinator for 4 and a half months of 2009

Feild Service Mechanic

Mosina Mechanical
Bunbury, Western Australia
12.2005 - 01.2009
  • Diagnosed mechanical issues in heavy machinery to enhance performance.
  • Conducted repairs on Caterpillar equipment, ensuring adherence to safety standards.
  • Performed routine maintenance checks to prevent equipment failures and minimize downtime.
  • Collaborated with clients to identify service needs and deliver effective solutions.

Feild Service Mechanic

Komatsu Australia
Bunbury, Australia
04.2004 - 12.2005
  • Troubleshot and resolved equipment malfunctions using diagnostic tools.
  • Maintained accurate records of repairs and documented service activities.
  • Installed new equipment in accordance with manufacturer specifications.
  • Provided on-site technical support for customers as required.

Apprentice

WesTrac
Western Australia, Western Australia
01.2000 - 04.2004
  • Apprenticeship and four months service as tradesman

Education

Trade Certificate -

Engineering Tradesperson Automotive (Heavy Vehicle Mobile Equipment)
Perth, WA
01.2004

Certificate of Trade Supplies - Mechanical – Heavy Vehicle Mobile Equipment, Plant/Earthmoving/Agriculture-AUR30999

Certificate III in Automotive
Perth, WA
12.2003

Skills

  • Mechanical trade expertise
  • Earthmoving equipment maintenance
  • Component rebuilding
  • Machinery operation
  • Light and heavy machinery experience
  • Welding and fabrication skills
  • Air conditioning systems knowledge
  • Budget management
  • Effective communication
  • Interpersonal skills
  • Team collaboration
  • Work team coordination
  • Diagnostic troubleshooting skills
  • Machine repair management
  • Invoice resolution
  • Customer service excellence
  • Time management proficiency
  • Problem-solving abilities
  • Incident investigation skills
  • Safety compliance adherence
  • Equipment maintenance proficiency
  • Electrical system diagnostics
  • Hydraulic component knowledge
  • Preventive maintenance strategies
  • Team leadership capabilities

Machine Knowledge

777B, 777C, 777D, 777F, 777G, 785B, 785C, 785D, 789B, 789C, 793B, 793C, 793F, 966G, 966H, 972G, 972H, 980G, 980H, 988F, 988G, 988H, 992G, 993K, 994, 320B, 320C, 322B, 322C, 324D, 330C, 365B, D9N, D9R, D9T, D10N, D10R, D10T, D11N, D11R, D11T, 12G, 12H, 12M, 120H, 120M, 14G, 14H, 140H, 140M, 16G, 16H, 16M, 24H, 24M, R1300, R1700, R2900, AD40, AD45B, AD55, AD55B, 785-3, 785-5, 730E, WA-320, WA-420, WA-470, WA-500, WA-600, WA-900, WA-1200, PC1100, PC1250, PC3000, 375, 475, 575

Employment Referees

  • Shane Mosina, 0427 272 397
  • Brad Hutson, 0427 997 645
  • Dale Simmons, 0427 997 806
  • Steven Farmer, 0427 446 965
  • Shaun Machin, 0438 400 483
  • Clint James, 0438 388 893
  • Tristan Schilling, 0407 518 700

Personal Information

  • Date of birth: 02/19/83
  • Driving license: current WA driver's license, MR-B
  • Marital status: married

Employment Portfolio

Safe work practices, advanced mechanical trade skills, able to service and maintain a broad range of earthmoving equipment, competent in component rebuilding, gained increased confidence in a wide range of machinery, extensive experience with both light and heavy machinery, welding and fabrication, 20 years’ experience with air conditioning systems, budget conscious, excellent communication and interpersonal skills, work well unsupervised, as well as in a team environment, previous experience in coordinating large and small work teams, experience in management for major machine and component repairs, experience in dealing with invoice disputes, invoicing, dispute resolution, accident/incident investigation, 03/01/10, present, WesTrac, Bunbury, WA, Andrew Teede, field service mechanic, provide dealership services to the greater South West region of Western Australia, maintaining civil/small machines, forestry and surface mining equipment, gained respect from customers, management, and peers, further developed my role as a leader of a team, 01/01/09, 03/01/10, WesTrac, Kalgoorlie, WA, Brian Mortimer, field service mechanic, provide dealership services to the Goldfields region of Western Australia, maintaining both surface and underground mining equipment, acted as field service coordinator for 3 months during the first 12 months of being employed at the Kalgoorlie branch, acted as workshop coordinator for 4 and a half months of 2009, 12/01/05, 01/01/09, Mosina Mechanical, 04/01/04, 12/01/05, Komatsu Australia, Bunbury, WA, 01/01/00, 04/01/04, WesTrac, apprenticeship and 4 months as a tradesman

Qualifications

Trade Certificate, Engineering Tradesperson Automotive (Heavy Vehicle Mobile Equipment), 01/01/04, Certificate of Trade Supplies, Certificate III in Automotive (Mechanical – Heavy Vehicle Mobile Equipment, Plant/Earthmoving/Agriculture – AUR30999), 12/01/03, WA Driver's License, MR-B, Refrigerant Handling License, AUTO, Repairer’s Certificate, Air Conditioning Work – ACW, Heavy Vehicle Work – HVW, License to Perform High Risk Work, DG, LF

Timeline

Product Support Advisor

Westrac
10.2023 - Current

Field Service Mechanic

WesTrac
03.2010 - 10.2023

Field Service Mechanic

WesTrac
01.2009 - 03.2010

Feild Service Mechanic

Mosina Mechanical
12.2005 - 01.2009

Feild Service Mechanic

Komatsu Australia
04.2004 - 12.2005

Apprentice

WesTrac
01.2000 - 04.2004

Trade Certificate -

Engineering Tradesperson Automotive (Heavy Vehicle Mobile Equipment)

Certificate of Trade Supplies - Mechanical – Heavy Vehicle Mobile Equipment, Plant/Earthmoving/Agriculture-AUR30999

Certificate III in Automotive
Justin Myles Knox