Justin Skewes

• Managed incoming calls, ensuring timely response and appropriate escalation of issues with appropriate services including After Hours Child Protection (AHCPES)
• Provided accurate information to clients, enhancing service satisfaction and support outcomes.
• Documented client interactions in case management system, maintaining detailed records for follow-up actions.
• Provide documented Risk profile and risk assessment when making researched and informed decisions on appropriate action for our clients.
• Work closely with other CSO's, emergency service and home based carers.

• Supervised nightly operations, ensuring compliance with organizational policies and procedures.
• Coordinated staff schedules to optimize coverage and enhance service delivery.
• Mentored team members, fostering professional development and improving performance outcomes.
• Implemented safety protocols, reducing incidents and enhancing workplace safety culture.
• Supporting young people in our homes during in and out of crisis to help them feel safe
• Assisting our staff, to provide support and direction.
• Working with other organisations and services to reach safe outcomes for our young people.

• Enforced traffic regulations, ensuring public safety and compliance with laws.
• Conducted thorough investigations, gathering evidence and interviewing witnesses effectively.
• Collaborated with community members to foster trust and enhance police-community relations.
• Mentored junior constables, providing guidance on protocols and best practices.
• Managed emergency response operations, coordinating actions during critical incidents efficiently.
• Contributed to efficient police operations by maintaining accurate records and timely completing reports and briefs.
• Testified in court proceedings as needed, providing clear presentations of facts surrounding criminal cases.
• Responded quickly to emergency calls for service, assessing situations accurately while prioritizing resources accordingly.
• Conducted thorough investigations to solve cases, utilizing strong analytical and problem-solving skills.
• Successfully de-escalated tense situations using effective communication skills and empathy towards involved individuals.

As mentioned in current role however in a casual position during this time

• Provided therapeutic/empathetic support and response to young people in crisis situations.
• Developed and implemented individualised therapeutic plans based on client needs.
• Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
• Monitored client progress, adjusting interventions to ensure optimal outcomes.
• Geneal running of day to day operations in our homes including managing environment settings
• Notes taking and incident reporting.

• Led team in daily operations, ensuring efficient production and product quality.
• Developed training programs for staff, enhancing skills and performance consistency.
• Implemented inventory management systems, optimizing stock levels and reducing waste.
• Streamlined workflows to improve operational efficiency and reduce turnaround time.
• Monitored compliance with health and safety regulations, fostering a safe work environment.
• Managed and motivated employees to be productive and engaged in work.