JUVYMER S. DE GRANO
159 Handford Road Zillmere Brisbane,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Asst. Manager- Claims Dept.
Döhle Seafront Crewing (Manila), Inc.
Makati City, Metro Manila, Philippines
04.2020 - 10.2023
- Lead the Claims Team in the analysis of seafarers claims and in formulation of handling strategies and approach.
- Provide guidance and support to junior staff members on daily tasks and objectives.
- Provide update and recommendation to the vessel owners based on the nature of incident, investigation, and the information and documents gathered
- Firmly but gently discuss and negotiate with sick seafarers their entitlements and provisions of their employment contract
- Ensure attendance during litigations, Grievances and Labor Court Hearings
- Conducts orientation and lecture of the On Signers/ Crews for deployment
- Ensure that the sick repatriated seafarers receive proper medical assistance upon their arrival at the airport until the completion of their medical treatment
- Conducted regular performance reviews for employees to identify areas of improvement.
- Consistently communicate with the sick seafarer or the family member of the seafarer who had passed away on the repatriation schedule
- Regularly reviews medical costs/ expenses
- Closely liaise with the affiliated clinics on the medical progress of sick seafarers to verify the appropriate position or handling
- Prepare the necessary monthly reports to be submitted to the Head of Crew Welfare and to the President of the company
- Ensure the enrollment of seafarers onboard and their dependents are enrolled in health insurance benefit (HMO) and the necessary cancellation of membership
- Prepare and secure the necessary request for payments, endorsements of seafarers’ sick wages, reimbursements, medical billings, and health card billings are done within the deadline
- Efficiently performs various administrative duties such as but not limited to preparing list of repatriated seafarers and their status for POEA (Philippines Overseas Employment Administration) reporting, the documents requested by seafarers and the monthly Key Performance Indicator (KPI) and maintaining the files/ records.
Claims Specialist
Aqueous Support Services, Inc.
Makati City, Metro Manila
03.2019 - 03.2020
- Independently handles P&I claims such as collision, environmental issues, cargo claims, and crew claims, and other cases related to vessel's operation from the time of appointment until its settlement
- Furthermore, I handle claims within the scope of Hull and Machinery
- Scrutinizes pertinent documents and information obtained during investigation to verify the Assured's liabilities and Genuity of a claim
- Provide recommendations/ approach to the insurer
- Efficiently handle negotiations until the settlement of claim
- Ensure attendance during Grievances and Labor Court Hearings
- Join in fieldwork functions to investigate the incident together with the marine surveyor to investigate the incident
- Determine whether the medical costs and professional fees are reasonable
- Efficiently ensure administrative tasks such as, but not limited to drafting memos and business letters and emails, preparing invoices and timesheets, endorsement of reimbursements and liquidation, photocopying, fax, and filing.
Claims Specialist
Asia Pacific P&I Correspondents, Inc.
Makati City, Metro Manila
03.2013 - 03.2019
- Assist the Unit Manager by handling every assignment/claim/case efficiently
- Promptly respond to queries received from P&I insurers, Assured, brokers and agents or referred by the other staff/other units
- Give guidance to the Assured and P&I Provider by recommendations on how to proceed in every claim
- Maintain the record of existing and potential clients
- Ensure conclusion of claims through proper signing of documentations
- Performs other duties and administrative works assigned by the Managing Director/ Claims Head.
Customer Service Representative
Eastwest Banking Corporation
Makati City, Metro Manila
06.2012 - 02.2013
- Promptly respond to clients’ requests for products and services
- Evaluate account and service histories to identify trends, using data to mitigate issues
- Liaise with management and concerned Unit to better understand customer needs and recommend appropriate solutions
- Maintain customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Account Executive
Chinatrust Commercial Bank Philippines
Fort Bonifacio Global Taguig, Metro Manila
02.2010 - 05.2012
- Responsible for the sales promotion of personal loan to prospective clients by calls using Customer Relationship Management (CRM) system
- Exert the best effort to achieve monthly and annual sales target
- Earn the trust and confidence of the client and establish rapports by providing updates on their application
- Validate clients’ submitted proof of identification and income statement
- Close the sale effectively and efficiently.
Secretary
RMA Trading
Pasig City, Metro Manila
01.2009 - 01.2010
- Responsible in arranging meetings and business trips
- Draft memos, business letters and marketing proposals
- Immediately respond to emails, inquiries, and other business correspondence
- Ensure updating of bank records and bankbooks
- Attend to telephone calls from clients and various callers seeking information
- Make sure the renewal of the company’s permits and licenses
- Bookkeeping and maintain the record of company’s receivables and payables
- Liaise with the Accountant and support in the necessary documentations.
Office Assistant
Yara Fertilizers Philippines, Inc.
Makati City, Metro Manila
06.2008 - 12.2008
- Give clerical support to internal staffs and management by efficiently handling wide range of administrative routine
- Organize and retrieve files if necessary
- Promptly respond to requests for information from various individuals
- Monitors the delivery of the product
- Liaise with the suppliers on the office supplies
- Efficiently handle documentations.
Education
SIT405621 IV Certificate in Kitchen Management -
Axis Institute
Brisbane, QLD10.2023
Bachelor of Science in Business Administration -
Rizal Technological University
Mandaluyong, Philippines12.2008
Skills
- Leadership and people management
- Solid analytical thinking and decision making while under pressure
- Strong interpersonal, customer service and communication skills
- Professional business writing such as Agreement/ Contract, Quit claim, agendas, memos, reports, and email communications
- Well trained in negotiation, mediation and litigation and coordination
- Excellent organizational skills, time management and attention to details
- Competent administrative skills such as, but not limited to preparation of reports, processing requests, arranging meetings and notes and maintaining files
- Adept in using Microsoft Office (Outlook 365, SAP/CRM system, Cloud Fleet Manager system, Word, Excel, PowerPoint)
Timeline
Asst. Manager- Claims Dept.
Döhle Seafront Crewing (Manila), Inc.
04.2020 - 10.2023
Claims Specialist
Aqueous Support Services, Inc.
03.2019 - 03.2020
Claims Specialist
Asia Pacific P&I Correspondents, Inc.
03.2013 - 03.2019
Customer Service Representative
Eastwest Banking Corporation
06.2012 - 02.2013
Sales Account Executive
Chinatrust Commercial Bank Philippines
02.2010 - 05.2012
Secretary
RMA Trading
01.2009 - 01.2010
Office Assistant
Yara Fertilizers Philippines, Inc.
06.2008 - 12.2008
SIT405621 IV Certificate in Kitchen Management -
Axis Institute
Bachelor of Science in Business Administration -
Rizal Technological University
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