Juwanna Navasca

● Maximized revenue for Crown Hotels through effective upselling techniques.

● Created and provided quotes for potential guest bookings following Hotel Reservations selling strategies.

● Maintained email communication with guests and ensured prompt, professional responses were sent.

● Exhibiting exceptional customer service, confidentiality and discretion at all times to both guests and fellow employees.

● Delivering Crown branded service and standards at all times and maintaining call and email audit results in line with monthly benchmarking statistics.

● Ensuring implementation and achievement of annual performance plan and team KPI targets.

● Supported team members by taking on additional responsibilities and tasks. to assist the broader Crown Hotels Reservations team.

● Manipulating large amounts of data on Microsoft Excel for reporting and analysis purposes.

● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

● Met and exceeded productivity targets by handling every interaction with top-notch customer service.

● Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

● Recommended and initiated product offerings to meet customer changing needs.

● Troubleshot shortages and overages to support quality control efforts.

● Maintained customer privacy and protected company operations by keeping information private and confidential.

● Followed policies and procedures to meet or exceed established performance requirements.

● Loaded and unloaded ATMs with cash and receipts following security protocols.

● Cleared checks efficiently by following banking procedures and guidelines.

● Assisted customers with account inquiries and transaction processes.

● Resolved customer complaints through effective communication and problem-solving skills.

● Educated clients about banking products and services to enhance financial literacy.

● Filled staffing shortages across multiple bank branches to ensure continuous service.

● Attracted new clients for the bank through exceptional customer service.

● Processed clients' over-the-counter transactions accurately and promptly.

● Assisted customers with account inquiries and transactions efficiently.

● Resolved customer complaints through effective communication and problem-solving skills.

● Processed loan applications and guided clients through requirements and documentation.