Jye Li
Burwood,Australia
Summary
I am a diligent and enthusiastic professional with exceptional communication skills and a natural talent for building strong relationships. Dedicated to maintaining the highest standards of customer service and fostering a positive team environment, I excel in resolving conflicts with empathy and efficiency. My ability to thrive under pressure and adapt to new challenges ensures that I consistently contribute to and enhance the company's brand and success.
Overview
10
10
years of professional experience
Work History
Retail Manager
Li's Massage
Grand Plaza Shopping Centre, Browns Plains QLD 4118, Australia
04.2022 - 08.2024
- Led the efficient daily operations of the store, overseeing all aspects from opening to closing, ensuring smooth transitions and operational excellence.
- Supervised and led a dynamic team, prioritizing customer satisfaction and maintaining high standards of performance and service quality.
- Recruited, trained, and mentored staff members, consistently evaluating their progress to foster professional growth and enhance overall team productivity.
- Strategised and implemented business initiatives that significantly boosted sales and elevated the customer experience, contributing to the store's success.
Restaurant Waiter
Manmaruya (Japanese Restaurants)
Hurstville NSW 2220, Australia
01.2019 - 12.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Trained new employees to perform duties and well-prepared to meet and exceed service expectations.
- Skillfully resolved customer complaints, handling each situation with tact and professionalism in accordance with company policies, ensuring a positive guest experience.
Barista & Receptionist
Gloria Jean’s Coffees
Hurstville, Australia
01.2018 - 12.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee including lattes, cappuccinos, macchiatos, mochas, and Americanos with precision and attention to detail.
- Collaborated in the preparation of freshly baked goods, such as muffins, cookies, scones, and cakes, ensuring high quality and consistency.
Receptionist
Healer's Therapy
Booval Fair Shopping Centre, Brisbane Rd, QLD 4304, Australia
01.2015 - 12.2017
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
Education
Bachelor of Health Science - Traditional Chinese Medicine
University of Technology Sydney
Ultimo, NSW, Australia12-2023
Associate Degree - Civil Engineering
TAFE Queensland
South Brisbane, QLD, Australia07-2016
Secondary School -
John Paul College
Daisy Hill, Australia12-2013
Skills
- Customer Service Excellence
- Fast Learner
- Trustworthy and Reliable
- Strong Communication Skills
- Enthusiastic Team Member
- Adaptability and Flexibility
- Attention to Detail
- Hard Working
- Multilingual Communication (English & Chinese: Mandarin)
Community Services
- D&K Property Group, Volunteer, 2020
- Bridge to Brisbane, Volunteer, 2017
- Save the Children, Fundraising, 2015-2016
Personal Information
- Date of Birth: 11/11/96
- Gender: M
Languages
- English, fluent
- Mandarin, fluent
References
- Li's Massage, Kevin Li, Business owner, 0412 854 938
- Manmaruya Hurstville, Emi Tako, Restaurant Manager, 0450 322 310
- Gloria Jean’s Coffees, Kevin Zheng, Café Manager, (02) 9570 5577
- Healer's Therapy, Liya Liu, Senior Store Manager, 0401 525 488
Time Availability
Monday - Wednesday: 9am to 6pm
Friday - Sunday: 9am to 6pm
Timeline
Retail Manager
Li's Massage
04.2022 - 08.2024
Restaurant Waiter
Manmaruya (Japanese Restaurants)
01.2019 - 12.2019
Barista & Receptionist
Gloria Jean’s Coffees
01.2018 - 12.2018
Receptionist
Healer's Therapy
01.2015 - 12.2017
Bachelor of Health Science - Traditional Chinese Medicine
University of Technology Sydney
Associate Degree - Civil Engineering
TAFE Queensland
Secondary School -
John Paul College
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