Jyoti Basral
Burwood,VIC
Summary
Administration and Customer Service professional with experience across various industry sectors and disciplines including Manufacturing, Not for Profit, HR and Project/Assignment positions. Self-motivated and committed individual, with excellent relationship skills. Excellent verbal and written communication skills with high attention to detail. Brings continuous learning and growth mindset. Tech savvy, Team player with problem-solving skills.
Overview
17
17
years of professional experience
Work History
Consultant (6 Months Contract)
Information Global Services(ISG)
02.2023 - 08.2023
- Assist the Project Manager with project documentation,
- Manage schedule, Organising meetings,
- Technical Scribing,
- Communicating with internal and external stakeholders,
- Managing shared RFT (Request for Tender) mailbox,
- Managing Contract documentation until execution,
- Download and file in project folder documents on SharePoint,
- Attend client meetings and prepare minutes as required,
- Coordinate the preparation of documents for issuance to the Tenderer,
- Follow up with internal team members to confirm status of deliverables,
- Organise, compile, distribute and coordinate responses to Requests for information from clients, external consultants and contractors.
- Developed strong relationships with clients and candidates, fostering long-term partnerships and repeat business.
Case Manager
Xchanging, a DXC company
07.2021 - 08.2022
- Provide excellent customer service by actively listening, showing empathy, and by recognising the needs if injured worker and employer,
- Assist and support injured workers return to work,
- Assist and manage chronic ill health through Person centered case management,
- Ensure appropriate payment of compensation entitlements,
- Communicating with internal and external stakeholders for sustainable outcomes,
- Assessing liability on the claim for entitlements,
- Proactively manage the claims process to improve recovery and return to work outcomes,
- Prepare, attend and perform at claim reviews
Claims Processor
Xchanging, a DXC company
04.2021 - 07.2021
- Provide excellent customer service,
- Processing weekly payments for injured workers to assist Case Manager.
- Reviewed and analyzed claims for finalising claim lifecycle and move out of Case Manager's portfolio.
Claims Officer
Xchanging, a DXC company
03.2020 - 03.2021
- Provide excellent customer service,
- Assist and support injured worker with the claims process and provide support in completion of relevant documents,
- Make contact with injured worker in a timely manner to ensure access to required services,
- Process requests timely and communicate effectively,
- Processing invoices,
- Drafting and issuing letters to stakeholders,
- Liaising with medical providers
Claims Specialist
Suncorp
11.2019 - 03.2020
- Inbound Call center process for Suncorp umbrella of Insurance products,
- Filing claims over the phone,
- Answering enquiries,
- Assess existing claims and forward to the right department,
- Customer interaction,
- Handling Oracle based systems
Administration Officer (Casual)
Victoria University Polytechnic
08.2019 - 09.2019
- Provide comprehensive and thorough administrative support to the Education Manager, Teachers and students to ensure all administrative matters such as provide appropriate information to potential applicant, approving applications on VU systems, enrolling in the accurate delivery plan,
- Liaising with students to make sure they have access to all learning materials, processing withdrawals in timely manner, requesting unit end date extension when required,
- Updating training plan accordingly, submitting unit addition forms when requested,
- Establishment and maintenance of effective record keeping practices to ensure evidence is retained for audit purposes and as per VU record keeping procedures,
- Make day-to-day decisions concerning students, requiring evaluation of a range of options, providing accurate, up to date and comprehensive information or referral to alternative sources of assistance,
- Ensure effective operation of the office, including (but not limited to): reception duties, processing documentation, drafting correspondence, booking appointments, mail distribution, purchasing consumables and equipment, photocopying, scanning, faxing, office equipment maintenance, checking and updating the filing system.
Administration Support (Leave Vacancy)
Victoria University, Department of Language & Literacy
02.2012 - 04.2012
- Provided administrative support in the Office to ensure effective operation, including (but not limited to): reception duties, processing documents, drafting correspondence, booking appointments, mail distribution, photocopying, scanning, faxing, office equipment maintenance, checking and updating the filing system,
- Drafted Correspondence for the Manger,
- Provided information to customers about new and existing products,
- Assisted academic staff with administration support, Assisted in the preparation of timetables,
- Data base management in MS excel, Accepted assignments with an open, cooperative, positive and team-oriented attitude
Administration Support Volunteer
Wavecare, Glen Waverly
02.2011 - 01.2012
- Reception duties (meet and greet patients, telephone enquiries, typing letters, sending emails, mail management, stationary maintenance),
- Accepted assignments with an open, cooperative, positive and team-oriented attitude, General filing,
- Data Entry and Reports in Excel,
- Processing payments, Entering invoices in MYOB AccountRight
HR Coordinator
Free Scale Semiconductor India (Now NXP)
07.2006 - 08.2009
- On-boarding activities in SAP for all new staff members joining in India and US,
- Primary owner of the background verification process,
- Prepare weekly/monthly dashboard and strategic business matrix for US headquarters such as Turnover reporting, monthly census, open requisition report
- All these dashboard and matrix are evaluated on a global level with top management for decision making,
- Global HR Metrics: Resignation Survey (data analysis, monthly audit and process improvement), Pulse Survey: {Anonymous Employee feedback survey} Creating graphs, compiling package,
- HR Metrics Pack (Monthly) By Business (create graphs & compile package), Process documentation,
- Handled all campus interns’ activities regarding communication and day to day issues,
- Providing appointment letters to the new hires for India location,
- Handled logistics for the new employee orientation/ Induction for India Staffing team every week, Implementation and management of HR related policies,
- Maintenance of Personnel Files and Audit,
- Resourcing from job portals, Screening candidates,
- Coordinating Interviews, Monitoring Drug testing and reference check reports
Executive Assistant – Business Administration
Free Scale Semiconductor India (Now NXP)
07.2006 - 08.2008
- Administrative assistance for 300+ people,
- Reporting to one of the Business Head, Managing E-mails and calendar appointments,
- Organize meetings and conference calls,
- Handling confidential data and documents such as vendor contracts, and payment quotations,
- Filing reimbursements through online Travel Expense Reimbursement Application,
- Visitor logistics (Travel arrangements and meeting arrangements),
- Handling queries related to organization processes/ coordination with various departments,
- Creating Purchase Orders in SAP based system
- Tracking the Purchase Orders on localized online portal
- Experience with SAP based tools such as People Click (On boarding software), MySupply SRM (supply management software) etc.,
- Handling New Starter activities, Coordinate Trainings and Induction Program,
- Single point of contact for facilitating the joining/separation of contractors in the 300+ people business group,
- Maintain documents such as account creation forms, Non-Disclosure Agreement, Letter of Assurance etc for the contractors in the business group,
- Library Management: Handling online database of books for the office library,
- Event Management,
- Facilitate the sharing of process knowledge and best practices within the team,
- Follow process-oriented approach for all work assigned including Internal communication process,
- Follow up with different departments on various process improvement closures.
Education
Data Analytics - General Analytics
General Assembly
06.2019
Certificate IV - Information Technology
Swinburne University
06.2017
Certificate IV - Business Administration
RMIT (City)
06.2013
Diploma - Advance Executive Secretarial Practice
Vidya Institute, Delhi
06.2004
Bachelor Arts (Hons) - English Literature
Delhi University
06.2003
Skills
- General Office Administration
- Stakeholder Management
- Human Resource
- Sales
- Documentation
- Technologies
- MS Office Suite : Word, Excel, PowerPoint, Outlook
- Internet
- Tableau
- SilkRoad Red Carpet On-boarding System
- PeopleSoft
- Experience with SAP, Oracle based IT tools
Accomplishments
- Acknowledged by teachers and Program Managers for my high quality of admin support.
- Global lead for the Resignation Survey
- Formulating HR policy guidelines
- Member of team looking at Workforce Planning tool (debugging, testing)
- Member of team to improve Metrics Efficiency
- Online Library Management: Free scale Semiconductor India had a manual system of lending technical and management books to the employees and there was no tracking system for the same. As a result the company had lost some of the very expensive books purchased to help the employees upgrade their skills. After I joined this was one of the initial projects I took and lead a team consisting members from administration and IT department along with Engineer volunteers to help form an online book library.
- Documentation: I lead the project of documenting various processes within the administration department and helped them be published on company intranet, to make things simple for the employees
References
On request
Timeline
Consultant (6 Months Contract)
Information Global Services(ISG)
02.2023 - 08.2023
Case Manager
Xchanging, a DXC company
07.2021 - 08.2022
Claims Processor
Xchanging, a DXC company
04.2021 - 07.2021
Claims Officer
Xchanging, a DXC company
03.2020 - 03.2021
Claims Specialist
Suncorp
11.2019 - 03.2020
Administration Officer (Casual)
Victoria University Polytechnic
08.2019 - 09.2019
Administration Support (Leave Vacancy)
Victoria University, Department of Language & Literacy
02.2012 - 04.2012
Administration Support Volunteer
Wavecare, Glen Waverly
02.2011 - 01.2012
Executive Assistant – Business Administration
Free Scale Semiconductor India (Now NXP)
07.2006 - 08.2008
HR Coordinator
Free Scale Semiconductor India (Now NXP)
07.2006 - 08.2009
Data Analytics - General Analytics
General Assembly
Certificate IV - Information Technology
Swinburne University
Certificate IV - Business Administration
RMIT (City)
Diploma - Advance Executive Secretarial Practice
Vidya Institute, Delhi
Bachelor Arts (Hons) - English Literature
Delhi University
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