K JYOTHI REDDY
2/8 Carbine Avenue, Winston
Summary
To associate myself with an esteemed organization, worked as a Associate Sales Manager, Team Handling, Team Trainer and service operations and in Banking service with 7+ years of Experience in various sectors with various roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Instore Supervisor
Dominos and Subway
Mount Isa, QLD
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Manager
Max Life Insurance
Hyderabad, India
07.2019 - 03.2024
- Company Overview: Max life Insurance was Tie-up with Axis Bank
- Working with Axis Bank as a Bank Assurance Channel(BANCA)
- Responsible in providing all Max life Insurance products to Axis Team
- Use to Train Sales team every day in morning meet
- Updating and conducting training to team with new skills
- Use to Handle the sales team in Life Insurance products and schedules meeting with clients
- We will give service to customer and sell Life Insurance Products to only Axis Bank Customers
- We provide different types of polices like Term Insurance, Traditional and United linked
- Strong team player with ability to work in a team and as individual contributor
- Planning, Reviewing and Facilitating the Products updating with internal & external teams including client
- Communicating the Policy status to Sales executives and to Customer
- Use to look into the operations, where as updating or changing profile of customer in policy
- Where as I used to take training sessions to new Hires
- Providing Status to Senior Management on Daily Basis
- Max life Insurance was Tie-up with Axis Bank
Executive Digital Marketing officer
Tata Aig General Insurance
12.2017 - 05.2018
- Worked as a Executive Digital Marketing officer in chat process
- Helping Customer in Travel Insurance Issuance
- Support team members on all issues
Senior Officer(NRI BANKING)
ICICI Bank Ltd
02.2016 - 08.2017
- Handling customers of NRI Banking
- Handle Escalations
- Responding to the concerns of customers and guiding them in resolving the same
- Providing services to the customers over the mail
- Offering service plus schemes to customers after every service
- Educating the customers about the technical updates of organization and encourage them to adapt it
- Handled verifications across the floor
- Educating and Monitoring new team members as a Mentor
- Share best experience with the team
Penal Officer
Fullerton India Credit Company Ltd
07.2015 - 02.2016
- Handing agency Team for penal Collections and for Personal Loan Collections
- Giving Customer Data to Recovery Collection Team
- Updating the Recovered Personal Loan Data in the system
- Handled Escalations
Officer
HDFC Bank Limited-ADFC
03.2013 - 07.2015
- Worked as a Collection Officer
- Handled outbound calls to Customer
- Handled Verification calls to Customer about there Credit Card Payment
- Handled Team Calls
- Updating Team Data to Senior Management
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
RMCE College
Hyderabad06.2010
Skills
- Self-motivated
- Quick learner
- Strong analytical skills
- Problem solving skills
- Good verbal communication skills
- Good written communication skills
- Adaptability
- Dedication to work
- Enthusiastic to learn new technologies
Certification
- Best Product Seller
- AWP Challenge
- PHONE BANKING AWARDS for Consistent Excellence in Customer Service
Personal Information
- Date of Birth: 12/17/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Instore Supervisor
Dominos and Subway
11.2024 - Current
Sales Manager
Max Life Insurance
07.2019 - 03.2024
Executive Digital Marketing officer
Tata Aig General Insurance
12.2017 - 05.2018
Senior Officer(NRI BANKING)
ICICI Bank Ltd
02.2016 - 08.2017
Penal Officer
Fullerton India Credit Company Ltd
07.2015 - 02.2016
Officer
HDFC Bank Limited-ADFC
03.2013 - 07.2015
- Best Product Seller
- AWP Challenge
- PHONE BANKING AWARDS for Consistent Excellence in Customer Service
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
RMCE College