Te Mate Ransfield
Trinity Park, Cairns,QLD
Summary
Hospitality background with 3+ years’ experience working in customer services across multiple fast-food chains. Proven ability to engage effectively with customers and collaboratively within a team, offering helpful solutions and ensuring customers’ needs are met. Skilled at multitasking in a fast-paced environment while maintaining a strong focus on customer satisfaction and team success. Eager to apply my skills to new challenges and continue growing professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service – Driver/instore
Dominos
03.2023 - Current
- Comply with legislated work, health and safety policies and procedures, ensuring a safe workplace
- Comply with safe food handling and storage procedures, ensuring infection control standards are maintained
- Resolve customer issues, enhancing customer satisfaction and loyalty
- Prepare menu items per standards, ensuring quality and consistency
- Demonstrated expertise in delivery services
- Proficient cash/eftpos register operator
- Casual
Customer service
KFC
03.2024 - 12.2024
- Demonstrated customer loyalty through exceptional service, promoting repeat customers and improved sales
- Prepare KFC products in accordance with the KFC standard operating procedure, ensuring quality and consistency
- Adherence to Health and Safety standards
- Efficient customer resolutions
- Proficient cash/eftpos register operator
- Restock store inventory regularly, monitoring stock demands to appropriately address customer needs
- Casual
Customer Service
Donut King
11.2022 - 08.2023
- Customer first attitude
- Greeted customers with a smile, friendly and helpful manner
- Prepare and serve all products to the highest standard
- Resolve customer concerns in a timely manner
- Observe strict uniform policy
- Operate cash register proficiently
- Casual
Customer Service/accommodation
Cape York Ice and Tackle
01.2019
- Enhanced customer loyalty through exceptional service, upselling store products and increased sales
- Monitored and replenished stock, enhancing store efficiency and meeting customer demand
- Performed a variety of cleaning techniques of guest rooms, ensuring cleanliness and order
- Operate cash register proficiently
- Casual
Education
Year 12 certificate -
Peace Lutheran College
11-2024
Animal Studies
TAFE Queensland
Skills
- Reliable
- Honesty
- Customer first attitude
- Positive attitude
- Committed professional
- Good communication and interpersonal skills
- Team player
- Attention to detail
- Problem solving
- Self-motivated
- Excellent multitasking skills
- Work independently
- Proficient ability in handling cash/eftpos register
Certification
- HLTAID009 – CPR January 2025
- HLTAID010 – Basic Emergency Life Support January 2025
- HLTAID001 – First Aid January 2025
- RSA certificate, Oct 2024 – current Galaxy Training Australia
Hobbies and Interests
Netball, Fishing, Being with family/friends, Travelling, Camping
Timeline
Customer service
KFC
03.2024 - 12.2024
Customer Service – Driver/instore
Dominos
03.2023 - Current
Customer Service
Donut King
11.2022 - 08.2023
Customer Service/accommodation
Cape York Ice and Tackle
01.2019
Year 12 certificate -
Peace Lutheran College
Animal Studies
TAFE Queensland
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