Kacey Collins
East Maitland
Summary
Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Co-Ordinator Windale Dental Clinic
NSW HEALTH
02.2024 - Current
- Liaise and communicate with clinic manager, support staff, effectively execute waitlists, chairside dental assisting, infection control, stock control, support and care for clients
Dental Assistant & Receptionist
PACIFIC SMILES AND NIB DENTAL GREENHILLS
02.2023 - 12.2023
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Assisting and Helping Staff, Training Staff
Dual Centre Leader
PACIFIC SMILES DENTAL MORISSET AND TORONTO
02.2022 - 02.2023
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters. One on One relationship with contractors.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Monthly KPI targets.
Acting Centre Leader
PACIFIC SMILES DENTAL TORONTO
12.2021 - 02.2022
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters, Managing one on one relationship with contractors, Monthly KPI targets.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 3 Month Secondment whilst also continuing formal role
Assistant Centre Leader
PACIFIC SMILES DENTAL MORISSET
09.2020 - 02.2022
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Staff Training.
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL MORISSET
08.2019 - 09.2020
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Assisting and Helping Staff, Training Staff
Centre Manager
PACIFIC SMILES DENTAL TORONTO
02.2018 - 08.2019
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, monthly targets.
Acting Assistant Centre Manager
PACIFIC SMILES DENTAL TORONTO
07.2017 - 02.2018
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 6 month Secondment whilst still in formal role
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL TORONTO
12.2014 - 02.2018
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Set up of Centre.
WHS Officer
PACIFIC SMILES DENTAL CENTRAL REGION
03.2016 - 11.2017
- Visit 10 centres, review safety procedures and report to WHS Manager & Regional Manager.
Acting Centre Manager
PACIFIC SMILES DENTAL TORONTO
05.2017 - 05.2017
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 1 Month Secondment whilst still in formal role
HIGHER DUTIES
PACIFIC SMILES DENTAL TORONTO
07.2016 - 01.2017
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 6 Month Secondment whilst still in formal role
Receptionist & Dental Assistant
HAPPY SMILES DENTAL CARE- GRAFTON, MACLEAN & YAMBA
01.2013 - 12.2014
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Team Leadership under the guidance of the Practice Manager
Customer Service Assistant/Supervisor
BI-LO SOUTH GRAFTON
07.2011 - 04.2013
- Cash Handling, Customer Service, Stock Rotation, Stocking Shelves
Kitchen Hand
HOTEL 5 MOTEL
08.2010 - 11.2010
- Preparing Food, Cleaning, Waitressing
Night Fill Associate
BIG W GRAFTON
10.2007 - 10.2010
- Stocking Shelves, Customer Service
Education
Certificate IV - Dental Assisting-Oral Health Promotion
TAFE NSW
NSW01-2025
CPR REFRESHER - CPR UPDATE
SKILLS TRAINING COLLEGE
MAITLAND NSW01-2025
FIRST AID - First Aid
Australia Wide First Aid
Maitland NSW01-2024
FIRST AID - undefined
Vital First Aid
01.2021
FIRST AID - undefined
Vital First Aid
01.2017
CERTIFICATE III - DENTAL ASSISTING
Tafe NSW
01.2014
FIRST AID - undefined
Royal Lifesaving
01.2014
NATIONAL CRIMINAL HISTORY CHECK - undefined
InterCheck Australia
01.2014
HIGHER SCHOOL CERTIFICATE - Community And Family Studies, Standard English, Food Technology, General Maths, P.D.H.P.E
South Grafton High School
01.2010
RSA and RCG - undefined
South Grafton High School
01.2010
SCHOOL CERTIFICATE - undefined
South Grafton High School
01.2008
Skills
- Cash Handling, Customer Service, Customer Enquiries, Stock Rotation, Stocktake, Cleaning, Kitchen Hand, Food Preparation
- Answering Phones, Infection Control, Assisting Dentists, Stock Control, Sterilization Procedures, Client Care, Team Leadership, Reporting, Training, Rostering, Meeting KPI’s
- Team Leadership
- Patient care coordination
Certification
Car- NSW
Timeline
Clinic Co-Ordinator Windale Dental Clinic
NSW HEALTH
02.2024 - Current
Dental Assistant & Receptionist
PACIFIC SMILES AND NIB DENTAL GREENHILLS
02.2023 - 12.2023
Dual Centre Leader
PACIFIC SMILES DENTAL MORISSET AND TORONTO
02.2022 - 02.2023
Acting Centre Leader
PACIFIC SMILES DENTAL TORONTO
12.2021 - 02.2022
Assistant Centre Leader
PACIFIC SMILES DENTAL MORISSET
09.2020 - 02.2022
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL MORISSET
08.2019 - 09.2020
Centre Manager
PACIFIC SMILES DENTAL TORONTO
02.2018 - 08.2019
Acting Assistant Centre Manager
PACIFIC SMILES DENTAL TORONTO
07.2017 - 02.2018
Acting Centre Manager
PACIFIC SMILES DENTAL TORONTO
05.2017 - 05.2017
HIGHER DUTIES
PACIFIC SMILES DENTAL TORONTO
07.2016 - 01.2017
WHS Officer
PACIFIC SMILES DENTAL CENTRAL REGION
03.2016 - 11.2017
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL TORONTO
12.2014 - 02.2018
Receptionist & Dental Assistant
HAPPY SMILES DENTAL CARE- GRAFTON, MACLEAN & YAMBA
01.2013 - 12.2014
Customer Service Assistant/Supervisor
BI-LO SOUTH GRAFTON
07.2011 - 04.2013
Kitchen Hand
HOTEL 5 MOTEL
08.2010 - 11.2010
Night Fill Associate
BIG W GRAFTON
10.2007 - 10.2010
FIRST AID - undefined
Vital First Aid
FIRST AID - undefined
Vital First Aid
CERTIFICATE III - DENTAL ASSISTING
Tafe NSW
FIRST AID - undefined
Royal Lifesaving
NATIONAL CRIMINAL HISTORY CHECK - undefined
InterCheck Australia
HIGHER SCHOOL CERTIFICATE - Community And Family Studies, Standard English, Food Technology, General Maths, P.D.H.P.E
South Grafton High School
RSA and RCG - undefined
South Grafton High School
SCHOOL CERTIFICATE - undefined
South Grafton High School
Certificate IV - Dental Assisting-Oral Health Promotion
TAFE NSW
CPR REFRESHER - CPR UPDATE
SKILLS TRAINING COLLEGE
FIRST AID - First Aid
Australia Wide First Aid
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