Kacey Collins
East Maitland
Summary
Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency. Track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinic Co-Ordinator Windale Dental Clinic
NSW HEALTH
2024.02 - Current
- Liaise and communicate with clinic manager, support staff, effectively execute waitlists, chairside dental assisting, infection control, stock control, support and care for clients
Dental Assistant & Receptionist
PACIFIC SMILES AND NIB DENTAL GREENHILLS
2023.02 - 2023.12
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Assisting and Helping Staff, Training Staff
Dual Centre Leader
PACIFIC SMILES DENTAL MORISSET AND TORONTO
2022.02 - 2023.02
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters. One on One relationship with contractors.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Monthly KPI targets.
Acting Centre Leader
PACIFIC SMILES DENTAL TORONTO
2021.12 - 2022.02
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters, Managing one on one relationship with contractors, Monthly KPI targets.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 3 Month Secondment whilst also continuing formal role
Assistant Centre Leader
PACIFIC SMILES DENTAL MORISSET
2020.09 - 2022.02
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Staff Training.
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL MORISSET
2019.08 - 2020.09
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Assisting and Helping Staff, Training Staff
Centre Manager
PACIFIC SMILES DENTAL TORONTO
2018.02 - 2019.08
- Daily, weekly & monthly Reporting, Report to Regional Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, monthly targets.
Acting Assistant Centre Manager
PACIFIC SMILES DENTAL TORONTO
2017.07 - 2018.02
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 6 month Secondment whilst still in formal role
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL TORONTO
2014.12 - 2018.02
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Set up of Centre.
WHS Officer
PACIFIC SMILES DENTAL CENTRAL REGION
2016.03 - 2017.11
- Visit 10 centres, review safety procedures and report to WHS Manager & Regional Manager.
Acting Centre Manager
PACIFIC SMILES DENTAL TORONTO
2017.05 - 2017.05
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 1 Month Secondment whilst still in formal role
HIGHER DUTIES
PACIFIC SMILES DENTAL TORONTO
2016.07 - 2017.01
- Daily, weekly & monthly Reporting, Report to Regional Manager & Centre Manager, Day to day staff and practitioner queries, refunds, admin errors, manage complaints, Manage staff, and rosters.
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control
- 6 Month Secondment whilst still in formal role
Receptionist & Dental Assistant
HAPPY SMILES DENTAL CARE- GRAFTON, MACLEAN & YAMBA
2013.01 - 2014.12
- Answering of Phones, Clinical Paperwork, Payments and Receipting, Cleaning, Infection Control, Chair side Assisting, Care for Clients, Sterilization Procedures, Stock Control, Team Leadership under the guidance of the Practice Manager
Customer Service Assistant/Supervisor
BI-LO SOUTH GRAFTON
2011.07 - 2013.04
- Cash Handling, Customer Service, Stock Rotation, Stocking Shelves
Kitchen Hand
HOTEL 5 MOTEL
2010.08 - 2010.11
- Preparing Food, Cleaning, Waitressing
Night Fill Associate
BIG W GRAFTON
2007.10 - 2010.10
- Stocking Shelves, Customer Service
Education
Certificate IV - Dental Assisting-Oral Health Promotion
TAFE NSW
NSW2025-01
CPR REFRESHER - CPR UPDATE
SKILLS TRAINING COLLEGE
MAITLAND NSW2025-01
FIRST AID - First Aid
Australia Wide First Aid
Maitland NSW2024-01
FIRST AID - undefined
Vital First Aid
01.2021
FIRST AID - undefined
Vital First Aid
01.2017
CERTIFICATE III - DENTAL ASSISTING
Tafe NSW
01.2014
FIRST AID - undefined
Royal Lifesaving
01.2014
NATIONAL CRIMINAL HISTORY CHECK - undefined
InterCheck Australia
01.2014
HIGHER SCHOOL CERTIFICATE - Community And Family Studies, Standard English, Food Technology, General Maths, P.D.H.P.E
South Grafton High School
01.2010
RSA and RCG - undefined
South Grafton High School
01.2010
SCHOOL CERTIFICATE - undefined
South Grafton High School
01.2008
Skills
- Cash Handling, Customer Service, Customer Enquiries, Stock Rotation, Stocktake, Cleaning, Kitchen Hand, Food Preparation
- Answering Phones, Infection Control, Assisting Dentists, Stock Control, Sterilization Procedures, Client Care, Team Leadership, Reporting, Training, Rostering, Meeting KPI’s
- Team Leadership
- Patient care coordination
Certification
Car- NSW
Timeline
Clinic Co-Ordinator Windale Dental Clinic
NSW HEALTH
2024.02 - Current
Dental Assistant & Receptionist
PACIFIC SMILES AND NIB DENTAL GREENHILLS
2023.02 - 2023.12
Dual Centre Leader
PACIFIC SMILES DENTAL MORISSET AND TORONTO
2022.02 - 2023.02
Acting Centre Leader
PACIFIC SMILES DENTAL TORONTO
2021.12 - 2022.02
Assistant Centre Leader
PACIFIC SMILES DENTAL MORISSET
2020.09 - 2022.02
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL MORISSET
2019.08 - 2020.09
Centre Manager
PACIFIC SMILES DENTAL TORONTO
2018.02 - 2019.08
Acting Assistant Centre Manager
PACIFIC SMILES DENTAL TORONTO
2017.07 - 2018.02
Acting Centre Manager
PACIFIC SMILES DENTAL TORONTO
2017.05 - 2017.05
HIGHER DUTIES
PACIFIC SMILES DENTAL TORONTO
2016.07 - 2017.01
WHS Officer
PACIFIC SMILES DENTAL CENTRAL REGION
2016.03 - 2017.11
Dental Assistant & Receptionist
PACIFIC SMILES DENTAL TORONTO
2014.12 - 2018.02
Receptionist & Dental Assistant
HAPPY SMILES DENTAL CARE- GRAFTON, MACLEAN & YAMBA
2013.01 - 2014.12
Customer Service Assistant/Supervisor
BI-LO SOUTH GRAFTON
2011.07 - 2013.04
Kitchen Hand
HOTEL 5 MOTEL
2010.08 - 2010.11
Night Fill Associate
BIG W GRAFTON
2007.10 - 2010.10
FIRST AID - undefined
Vital First Aid
FIRST AID - undefined
Vital First Aid
CERTIFICATE III - DENTAL ASSISTING
Tafe NSW
FIRST AID - undefined
Royal Lifesaving
NATIONAL CRIMINAL HISTORY CHECK - undefined
InterCheck Australia
HIGHER SCHOOL CERTIFICATE - Community And Family Studies, Standard English, Food Technology, General Maths, P.D.H.P.E
South Grafton High School
RSA and RCG - undefined
South Grafton High School
SCHOOL CERTIFICATE - undefined
South Grafton High School
Certificate IV - Dental Assisting-Oral Health Promotion
TAFE NSW
CPR REFRESHER - CPR UPDATE
SKILLS TRAINING COLLEGE
FIRST AID - First Aid
Australia Wide First Aid