Kaela Sullivan
Thurgoona
Summary
Motivated professional with diverse experience across multiple roles, eager to re-enter the workforce. Open to learning and exploring new opportunities, I bring a collaborative spirit as a team player while also excelling in independent work. Committed to making meaningful contributions and delivering top-notch results in any situation.
Overview
10
10
years of professional experience
Work History
Retail Sales Assistant-Christmas Casual
Pillow Talk
Albury
11.2024 - 01.2025
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Receptionist
Sunjan Magic
Albury
04.2018 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Organized, maintained and updated information in computer databases.
Front End Cashier
Woolworths
Lavington
10.2014 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers' convenience.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
Education
Year 12 Graduate -
James Fallon High School
Albury, NSW01.2015
Skills
- Cash register operation
- Customer service
- Phone etiquette
- Friendly and outgoing
- Punctuality
- Organization skills
- Telephone skills
- Work ethic and integrity
- Cleaning and sanitizing
- Attention to detail
Timeline
Retail Sales Assistant-Christmas Casual
Pillow Talk
11.2024 - 01.2025
Receptionist
Sunjan Magic
04.2018 - 08.2024
Front End Cashier
Woolworths
10.2014 - 03.2018
Year 12 Graduate -
James Fallon High School