Kaelyn Kennedy
Yarrabilba,QLD
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waitress/Bartender
Nahm Thai Restraunt & Bar
05.2019 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Nursing -
Griffith University
Gold Coast, QLD12.2023
Diploma of Beauty Therapy -
Tafe Queensland
Southport, QLD2019
Skills
- Food Service Promotion
- Cleaning and Sanitizing
- Covid Symptom Screening
- Bus Tables
- Special Requests and Substitutions
- Customer Service and Rapport
- POS Processing
- Safe Handling Standards
- Warm and Friendly
- Money Handling
- Order Accuracy and Delivery
- Age Verification
Certification
CSDS - Recognising and Responding to Clinical
Deterioration in Adults RRCD-A
CSDS - Operating Theatre Protocols
CSDS - Electrocardiograph (ECG) rhythm
interpretation ECG-Online
CSDS - Introduction to Peripheral Intravenous
Cannulation IPIC - Online
Clinical Placements
First Year
St Vincent's Care Services Arundel - Residential Care Facility (2 Weeks)
This placement introduced me to nursing care. As my first placement I learn the foundations of nursing. I learnt safe manual handling, safe medication administration, falls risk assessment and dietary requirements and there medical needs associated. I learnt how to complete all ADLs for residents with different levels of required support.
Second Year
Gold Coast University Hospital - Stroke and Neurology Inpatient Unit (4 Weeks)
Gold Coast Private Hospital - Urological/Gastro/Gynaecological (2 Weeks)
Robina Hospital - Cordyline Residential Recovery Service (2 Weeks)
Third Year
Community - Brisbane Women's Correctional Centre (2 Weeks)
Gold Coast University Hospital - Orthopaedics Trauma/General Trauma and Cardio Thoracic (2 Weeks)
Timeline
Restaurant Waitress/Bartender
Nahm Thai Restraunt & Bar
05.2019 - Current
Bachelor of Nursing -
Griffith University
Diploma of Beauty Therapy -
Tafe Queensland
CSDS - Recognising and Responding to Clinical
Deterioration in Adults RRCD-A
CSDS - Operating Theatre Protocols
CSDS - Electrocardiograph (ECG) rhythm
interpretation ECG-Online
CSDS - Introduction to Peripheral Intravenous
Cannulation IPIC - Online
Similar Profiles
Pornwadee EberttPornwadee Ebertt
Executive Chef at Nahm Thai BistroExecutive Chef at Nahm Thai Bistro
Kyle Christian AlvezKyle Christian Alvez
FOH Supervisor at Nahm Thai RestaurantFOH Supervisor at Nahm Thai Restaurant
Anand BhandariAnand Bhandari
Senior Steward at Dev's Restraunt & BARSenior Steward at Dev's Restraunt & BAR