Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kai Ellison

Bairnsdale,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Harvey Norman Computers
03.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.

Sales Assistant

Leading Edge Computers
07.2021 - 02.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Shift Manager

Chicken Land
05.2020 - 07.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

IT Trainee

DELWP
01.2019 - 02.2020
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Conducted effective training sessions for end-users on new software implementations, resulting in increased adoption rates across departments.
  • Collaborated with cross-functional teams to develop and implement new software solutions, improving overall productivity.
  • Enhanced system performance by troubleshooting and resolving software issues in a timely manner.
  • Created user accounts and assigned permissions.

Education

Certificate III - Computer And Information Sciences

Integrity Business College
Melbourne, VIC
01.2020

No Degree - Year 11 Graduate

Bairnsdale Secondary College
Bairnsdale, VIC
12.2018

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Opening and closing procedures
  • Customer Needs Assessment
  • Product Merchandising
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail

References

  • Jole Edmonds - Harvey Norman Prop - 0431 135 568
  • Cameron Williams - Manager, Foundation Information Systems, DELWP - 0467 736 954
  • Paul Carrol - Clontarf Director - 0417 532 918

Timeline

Sales Assistant

Harvey Norman Computers
03.2023 - Current

Sales Assistant

Leading Edge Computers
07.2021 - 02.2023

Shift Manager

Chicken Land
05.2020 - 07.2021

IT Trainee

DELWP
01.2019 - 02.2020

Certificate III - Computer And Information Sciences

Integrity Business College

No Degree - Year 11 Graduate

Bairnsdale Secondary College

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Kai Ellison