KAI LIU
Perth,Australia
Summary
Independent learning in analyzing information, assessing risks, and costing. Specialized in the skills of problem solving, analytical thinking, making cooperation with the team, and bringing projects to completion on time and within safety standards. Made positive contributions to workplace safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
Noodle Forum
Perth, Australia
07.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Event Staff Member
Carnival Amusements
12.2024 - 01.2025
- Provided customer service support to attendees and answered any questions they had about the event.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Organized seating arrangements for guests prior to the start of events.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
FOOD SERVER
Malaysia Hawker Wembley
Wembley, Australia
12.2020 - 01.2021
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options
- Elevated customer satisfaction through follow-up and enthusiastic customer service
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
- Restocked supplies during downtime to continue meeting customer demand for products and services
- Explained menu items and suggested appropriate options for food allergy concerns
Education
High school diploma -
Shenton College
Shenton Park11.2022
Bachelor in Mining Engineering - Mining Engineering
Curtin University
Bentley, WASkills
- Data analysis
- Customer service
- Assistance
- Google drive
- Apple MacOS
- Data gathering and organization
- Retail Effectiveness
- Retail Support
- Effective communication
- Knowledge sharing
- Internet searches
- Resource management
Certification
White card
Approved manager
Certification of III in music industry Training, 2022
References
Idorz Shah, +61 426 995 007, High School Teacher
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Event Staff Member
Carnival Amusements
12.2024 - 01.2025
CUSTOMER SERVICE
Noodle Forum
07.2023 - Current
FOOD SERVER
Malaysia Hawker Wembley
12.2020 - 01.2021
High school diploma -
Shenton College
Bachelor in Mining Engineering - Mining Engineering
Curtin University
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