Kai Song

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• Friendly reception of each customer, quickly understand the needs of customers, for the needs of customers recommend products.
• Regularly maintain customer relationships and increase customer stickiness
• Different communication techniques for different customers.
• Skilled in operating trading and maintenance systems.
• Developed sales strategy to meet established sales objectives.
• Surpassed monthly sales goals through innovative sales techniques.
• Analyzed sales, wrote sales reports and set sales goals.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reviewed sales and gross profit report to assess company efficiency.
• By analysing the number of products purchased by customers, make corresponding changes in the display to stimulate customer demand.
• Providing support and guidance for customers.
• Processing of deliveries, maintaining tidy stock and equipment/back of house area’s.

• Planning different promotions for the restaurant in each cycle.
• Regularly design and update campaigns for both offline and social media channels.
• Collecting and analysing customer feedback on dishes in order to make adjustments accordingly.
• Assist the manager with the on-site management of the restaurant.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Cooperation with the Chinese government: Worked closely with government officials to establish partnerships between Maradona International Brand Management Company and schools in China. Implemented and managed foreign football programs in different schools, resulting in a substantial annual profit of AU$ 300k annually.
• Led the team to carry out deep cooperation with the ministry of education to promote the national training program and set up education and training bases in many provinces and cities.
• Led the team to cooperate with the Chinese academy of social sciences in the development of Maradona’ big data, and jointly incubated and developed related projects.
• Maradona International Football Club Operations: Oversaw various aspects of the club's operations, including promotion, advertising, admissions, coaching staff review, curriculum review, and overall brand development. To implement effective marketing strategies to enhance the club's visibility and attract a larger audience.
• Facilitated workshops to collect project requirements and feedback from students' parents.
• Provided ongoing cost and estimate analysis reporting and managed cost allocation.