Summary
Overview
Work History
Education
Skills
Timeline
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Kaiden McGowan

Kurunjang,Victoria

Summary

Trusted Multi-Site Manager at BWS with capabilities of ensuring Productivity and Customer Service is upheld in 2 stores, as well as helping these focuses across 100+ stores with State initiatives. Excelled in Public Speaking, Staff Development and Operations Management, achieving sales increases in stores, demonstrating time management and adaptability.

Overview

9
9
years of professional experience

Work History

Multi-Site Manager

BWS
09.2022 - Current
  • Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
  • Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations.
  • Maintained Inventory Control by checking over OOD stock and Under Deliveries
  • Multiple State Projects including creating new initiatives/ways of working for over 100+ stores
  • Public Speaking on meetings, and in person to room's full of people
  • Led a Customer Experience based training for new and existing team for up to 33 stores
  • Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed.
  • Managed multiple teams consisting of 15 team

Team Member

BWS
07.2019 - 09.2022
  • Faced and filled shelves/worked pallets
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Worked solo shifts during peak periods

Kitchen Hand

Mona's Cafe
06.2015 - 08.2016
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Taking customer's order's/Serving Customer's food
  • Working both inside and outside the checkout
  • Counting of the till after hours
  • Preparation of Food and Drinks
  • Cleaning of the Premise (eg. Toilets/Floors)


Education

High School Diploma -

Lara Secondary College
Lara, VIC
12.2018

Skills

  • Safety Management
  • Operations Management
  • Productivity Improvement
  • Staff Development
  • Sales management
  • Cost Control
  • Customer service-focused
  • Adaptable
  • Staff Management
  • Time Management
  • Attention to Detail
  • Problem-Solving

Timeline

Multi-Site Manager

BWS
09.2022 - Current

Team Member

BWS
07.2019 - 09.2022

Kitchen Hand

Mona's Cafe
06.2015 - 08.2016

High School Diploma -

Lara Secondary College

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Kaiden McGowan