Kaiden McGowan
Tarneit
Summary
Trusted Multi-Site Manager at BWS with capabilities of ensuring Productivity and Customer Service is upheld in 2 stores, as well as helping these focuses across 100+ stores with State initiatives. Excelled in Public Speaking, Staff Development and Operations Management, achieving sales increases in stores, demonstrating time management and adaptability.
Overview
10
10
years of professional experience
Work History
Multi-Site Manager
BWS
07.2024 - Current
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives
- Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations
- Maintained Inventory Control by checking over OOD stock and Under Deliveries
- Multiple State Projects including creating new initiatives/ways of working for over 100+ stores
- Public Speaking on meetings, and in person to room's full of people
- Led a Customer Experience based training for new and existing team for up to 33 stores
- Monitored site performance metrics closely, identifying areas for improvement and taking corrective actions as needed
- Managed multiple teams consisting of 20 team
- Faced and filled shelves/worked pallets
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirements
- Assisted customers in selecting merchandise best suited to needs
- Worked solo shifts during peak periods
Multi-Site Manager
BWS
09.2022 - 07.2024
Team Member
BWS
07.2019 - 09.2022
- Faced and filled shelves/worked pallets
- Developed strong cooperative relationships with coworkers and managers
- Maintained productive, efficient approach to all tasks
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirements
- Assisted customers in selecting merchandise best suited to needs
- Worked solo shifts during peak periods
Kitchen Hand
Mona’s Cafe
06.2015 - 08.2016
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment
- Taking customer’s order’s/Serving Customer’s food
- Working both inside and outside the checkout
- Counting of the till after hours
- Preparation of Food and Drinks
- Cleaning of the Premise (eg
- Toilets/Floors)
Education
High School Diploma - Australian Tertiary Admission Rank (ATAR)
Lara Secondary College
Lara, VIC12.2018
Skills
- Safety Management
- Operations Management
- Productivity Improvement
- Staff Development
- Sales management
- Cost Control
- Customer service-focused
- Adaptable
- Staff Management
- Time Management
- Attention to Detail
- Problem-Solving
Timeline
Multi-Site Manager
BWS
07.2024 - Current
Multi-Site Manager
BWS
09.2022 - 07.2024
Team Member
BWS
07.2019 - 09.2022
Kitchen Hand
Mona’s Cafe
06.2015 - 08.2016
High School Diploma - Australian Tertiary Admission Rank (ATAR)
Lara Secondary College
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