Kaif Khan
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable networking topology campaigns. Result oriented and knowledgeable tech enthusiast with a proven track record of employer and client satisfaction in providing desktop and complete IT support to enterprise clients, maintaining various PC hardware and software, and coordinating new personnel. Great team player with excellent communication skills and well-developed technological expertise.
Overview
2
2
years of professional experience
Work History
Customer service & Assisted self checkout
Metco Fairfield
11.2022 - 04.2023
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
Customer Service
First Call Staffing
12.2022 - 02.2023
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Collaborated with customer service personnel to optimize outbound efforts.
- Promoted a positive dining experience through exceptional customer service.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Claims Consultant
TSA Group
03.2022 - 06.2023
- Expertise in commercial and property claims
- Managing a complex portfolio of claims in professional and proactive manner
- Negotiating settlements between insurer and clients
- Drafting & sending letter of denial, drafting correspondence and preparing documentation
- Ensuring claims settlements are calculated against the terms and conditions of the policy wording
- Continuous communication with customer, internal and external stakeholders to report on claim development & update on the process in compliance with the GICOP
- Investigate and assess claims to finalize payments and ensure that appropriate strategies are being implemented
- Identify insurance coverage limitations with thorough examinations of claims documentation and related records
- Review and analyzed suspicious and potentially fraudulent insurance claims.
Retail Sales Associate
Red Dufry
06.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Manager
Lotte Duty Free
07.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Diploma Of Database And Data Management - Information Technology
Canterbury Business College
SydneyBachelors Of Cyber Security - Information Technology
Melbourne Institute of Technology
Melbourne, VICSkills
- Ability to initiate cross-functional teams and multidisciplinary projects
- Excellent decision making, critical thinking, problem solving and negotiation skills
- Excellence conflict resolution and communication skills
- Excellent organizational, time management and prioritizing skills
- Experienced in developing marketing strategies and efficient under pressure, always meet deadlines
- Capable of delivering quick solutions to the marketing and sales troubles
- Competent in Microsoft Word and Excel skills in other MS tools
- Understanding of Customer Relationship Management (CRM) software
- The ability to communicate face-to-face and work within multicultural environment
- The ability to priorities and schedule deadline
- Leadership and team building
- Stakeholder Management
- Organisational & Planning skills
- Reporting & analysis
- 100 Wpm Typing speed
Attributes
- Communication and teamwork
- Able to communicate effectively in a professional business manner and as a member of a team. Strong written and verbal communication skills acquired through study and work.
- Ability to meet deadlines and work under pressure
- Working while studying a full-time bachelor degree has given me the time management skills to multitask and work under pressure. I am driven to meet deadlines while maintaining accuracy and meeting assignment deadlines.
- Enthusiastic, hard-working and eager to learn
- Reliable and trustworthy, with a strong work ethic and values. A high achiever in my university and professional projects.
Personal Information
Date of Birth: 05/28/2002
Languages
English
Urdu
Hindi
Python/Java/Golang
HTML
Cisco Scripting Language
JQuery
Varnish Configuration Language
Software
- Sharepoint
- MS Office Suit
- Linux
- Cisco command line
Timeline
Retail Sales Manager
Lotte Duty Free
07.2023 - Current
Customer Service
First Call Staffing
12.2022 - 02.2023
Customer service & Assisted self checkout
Metco Fairfield
11.2022 - 04.2023
Retail Sales Associate
Red Dufry
06.2022 - 04.2023
Claims Consultant
TSA Group
03.2022 - 06.2023
Diploma Of Database And Data Management - Information Technology
Canterbury Business College
Bachelors Of Cyber Security - Information Technology
Melbourne Institute of Technology
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