Jaiden Hodges
Whiterock,QLD
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
TROY CUMMINGS LOCKSMITH
01.2019 - Current
- High quality customer service
- Stock takes of parts and equipment
- Private and confidential on all services
- Computer and internet skills
- Workplace health and safety practices
- Home and business visits.
- Provided superior and individualized customer service.
- Installed new door hardware such as locks, home and business security systems.
- Used key cutting machines to duplicate or cut new keys.
- Skilled at working independently and collaboratively in team environments.
- Proved successful working within tight deadlines and a fast-paced environments.
- Mainentence of provided work vehicle
TEAM MEMBER
ANACONDA CAIRNS
02.2015 - 04.2019
- Customer service
- Point of sale (POS) Registers
- Stock take processes
- Online training and professional development
- Following workplace health and safety practices
- Operate the Wave (Work Assist vehicle)
- Flexible team player who enjoys a fast-paced work environment
- Often available at short notice to work extra hours on school holidays and after school
- Demonstrated strong leadership skills developed in current role as senior team leader to junior staff, received team member of the month awards
- High level of critical thinking and problem solving required as products are constructed in store and need to be completed at a high level to ensure customer satisfaction and safety.
Education
Tafe Queensland
QLD12.2022
Cairns State High School
Cairns, QLD01.2018
Skills
- Customer service
- Locksmith
- Tradesman
- Social media
- Retail customer service
- Strong time customer service and organisational skills Ability to work autonomously and use initiative as required while working within my scope
- Flexible team player who enjoys fast-paced work environment
- Exceptional work ethic; enthusiastic and motivated
- Effective communication with a diverse range of people in a wide range of age people within our community
Accomplishments
- 2018 Executive Principal Special award
- Community Music award
- Year 12 - Top of class Music & Practice
- Completed Certificate III in locksmithing
- Outstanding customer service reviews
Communication Skills
- Neighbourhood watch security presentation for Edmonton committee.
- Taking daily phone calls and communicating efficiently with customers.
- Clear communication in a team environment.
- Confident, articulate and professional speaking abilities
- Patience, determination and persistence to troubleshoot client issues
Leadership Experience
Qualified tradesman providing onsite training with newly appointed apprentices to assist in developing their skill set.
References
Work:
Troy Cummings (Owner Operator)
Phone: 0419767313
Bob Barron (Senior Technician)
Phone: 0410353936
Personal:
Robert O'Kane
Phone: 0466785972
Certification
- White card
- Blue card
- Class 2 Security Providers License
- Drivers License
- Boat License
Timeline
CUSTOMER SERVICE
TROY CUMMINGS LOCKSMITH
01.2019 - Current
TEAM MEMBER
ANACONDA CAIRNS
02.2015 - 04.2019
Tafe Queensland
Cairns State High School
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