KAILA POIRIER
Swan Hill,Vic
Summary
Results-driven professional skilled in fast-paced environments and adaptable to change. Demonstrates strong time management and organizational skills while delivering exceptional customer service. Committed to enhancing abilities through entry-level opportunities, contributing to team success and growth. Exhibits a strong work ethic, adaptability, and effective communication skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
PERSONAL CARE WORKER, RESPECT AGED CARE
ALCHERINGA HOSTEL
SWAN HILL, VIC
11.2019 - 07.2022
- Assisted patients with personal needs, enhancing comfort and dignity.
- Maintained a safe, supportive environment for patients and staff.
- Resolved difficult situations, ensuring patient well-being and satisfaction.
- Identified issues and implemented effective solutions in various situations.
- Collaborated with team members to achieve shared goals.
- SUPPORTING PATIENTS AND COLLEAGUES
- ATTENDING EMERGENCY CALLS
- WORK EFFECTIVELY IN HIGH DEMANDING SITUATIONS
- CONSTANTLY PARTAKING IN TRAINING
- Participated in meetings to discuss project updates and strategies.
- EXECUTING TASKS ON TIME
- DOCUMENTATION
- Documented patient progress for superiors.
SERVER
MURRAY DOWNS GOLF AND COUNTRY CLUB
MURRAY DOWNS, NSW
08.2019 - 01.2020
- Handled food safely while upholding hygiene standards to ensure guest health and satisfaction.
- Addressed customer inquiries and resolved issues efficiently to enhance overall dining experience.
- Assisted in training new servers on club policies and procedures.
- Supported special events by setting up dining spaces according to club standards.
- Set up for events to ensure smooth operations.
- Interacted with community members to promote engagement.
- Understood and executed tasks with precision according to instructions from superiors.
Postal Supervisor 2IC
AUSTRALIA POST
BOUNDARY BEND, VIC
01.2012 - 12.2019
- Resolved customer complaints regarding mail delivery or other related issues promptly and efficiently.
- Resolved conflicts between customers or employees in a professional manner.
- Provided guidance on best practices when dealing with difficult customers or situations.
- Directed items through established routing schemes, ensuring timely delivery.
- Performed routine audits of outgoing packages to verify accuracy.
- Reviewed customer feedback surveys to identify opportunities for improvement.
- Inspected equipment regularly to identify potential safety hazards or maintenance needs.
SALES ASSISTANT
RITCHIES IGA
ROBINVALE, VIC
12.2018 - 05.2019
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Handled cash transactions accurately
- Delivered service efficiently in fast-paced environment, meeting customer needs promptly.
- Utilized knowledge of registers and item codes to streamline transactions and enhance accuracy.
- Executed code calls promptly
- TRUSTED CASH DROP
- RESPONSIBLE SERVICE OF CIGARETTES
- SUFFICIENT PACKING SKILLS
- Packed stock for delivery
Personal Care Assistant
NORTH BALWYN PRIVATE NURSING HOME
BALWYN NORTH, VIC
01.2011 - 01.2014
- Helped clients with activities of daily living, including bathing, dressing, grooming, and toileting, to promote independence and well-being.
- Supported residents with daily personal care tasks and hygiene routines to ensure comfort and dignity.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided companionship and emotional support to enhance resident well-being.
- Observed and reported changes in residents' health or behavior to the care team.
- Facilitated activities to enhance social interaction and mental stimulation among residents.
Personal Care Assistant
MARINA AGED CARE
ALTONA NORTH, VIC
01.2007 - 01.2010
- Implemented personalized care plans to meet unique needs of each resident.
- Supported clients with daily living activities, including bathing, dressing, grooming, and toileting.
- Improved resident mobility through safe walking and transferring assistance.
- Provided emotional support through active listening and meaningful conversations.
Server Assistant Manager
ALI BABA
ST KILDA, VIC
08.2005 - 02.2007
- Supervised daily restaurant operations to optimize service delivery and enhance customer satisfaction.
- Managed inventory levels to maintain consistent stock availability and minimize shortages.
- Monitored inventory rotation and item age to ensure food quality and freshness.
- Regulated oven, broiler, grill, and roaster temperatures to ensure proper food storage and cooking.
- Inspected and sanitized food preparation areas, equipment, and surfaces to maintain safety standards.
Sandwich Artist
SUBWAY
ALTONA NORTH & ST KILDA, VIC
02.2003 - 11.2005
- Delivered prompt, efficient service in fast-paced food establishments, enhancing customer satisfaction.
- Trained new employees in sandwich preparation and customer service, contributing to team skill development.
- Prepared daily food items and cooked simple dishes while adhering to safety protocols.
- Operated cash register, processing customer transactions accurately.
- Managed inventory through restocking supplies and reporting shortages to ensure operational continuity.
- Helped team members during busy shifts to improve service efficiency. during peak hours to optimize workflow.
- Maintained cleanliness and organization in dining and kitchen areas.
- Notified kitchen staff of ingredient shortages. of shortages or special requests for timely fulfillment.
Education
Some College (No Degree) - Cert III in Hospitality
Murray Ace Training
Swan Hill, VIC01-2026
Statement of Attainment - ADVANCED FIRST AID
Murray Ace Training
Swan Hill, VIC01-2019
CERTIFICATE IV - Beauty Therapy
The Academy
Melbourne, VIC01-2014
CERTIFICATE III - Aged Care
Southwest Training
Werribee, VIC01-2005
YEAR 12 VCE PASS -
BAYSIDE SECONDARY COLLEGE
ALTONA NORTH, VIC01-2003
Some College (No Degree) - Online Learning Liquor Control
Liquor Control Victoria
VictoriaSkills
- Patient care
- Personal assistance
- Personal hygiene
- Medication administration
- Vital signs monitoring
- Dementia care
- Time management
- Social engagement
- Emotional support
Certification
- Responsible Service of Alcohol Certificate
- National Police Check
- Unrestricted Driver's License
- WWCC
Affiliations
- Interested in obtaining a responsible service of gaming certificate.
- Continue to further my experience in a management position.
Timeline
PERSONAL CARE WORKER, RESPECT AGED CARE
ALCHERINGA HOSTEL
11.2019 - 07.2022
SERVER
MURRAY DOWNS GOLF AND COUNTRY CLUB
08.2019 - 01.2020
SALES ASSISTANT
RITCHIES IGA
12.2018 - 05.2019
Postal Supervisor 2IC
AUSTRALIA POST
01.2012 - 12.2019
Personal Care Assistant
NORTH BALWYN PRIVATE NURSING HOME
01.2011 - 01.2014
Personal Care Assistant
MARINA AGED CARE
01.2007 - 01.2010
Server Assistant Manager
ALI BABA
08.2005 - 02.2007
Sandwich Artist
SUBWAY
02.2003 - 11.2005
Some College (No Degree) - Cert III in Hospitality
Murray Ace Training
Statement of Attainment - ADVANCED FIRST AID
Murray Ace Training
CERTIFICATE IV - Beauty Therapy
The Academy
CERTIFICATE III - Aged Care
Southwest Training
YEAR 12 VCE PASS -
BAYSIDE SECONDARY COLLEGE
Some College (No Degree) - Online Learning Liquor Control
Liquor Control Victoria