- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- I participate in low-impact exercises to strengthen core muscles
- Auto Repair/Restoration
- Drawing and Painting
- Learning new cooking techniques and expanding my culinary skills
- Playing Sports
- Food Photography
- DIY and Home Improvement
Kaiqiang Liu
Burwood East,VIC
Summary
Dynamic and adaptable Loan Assistant with a proven track record at ZIHUI WANG, enhancing the pre-approval process and bolstering client retention through excellent communication and customer service. Skilled in Microsoft Office and team collaboration, I excel in fast-paced environments, driving efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Loan Assistant
ZIHUI WANG
03.2020 - 01.2025
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Tour Guide and Driver
Bai
09.2017 - 04.2018
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
Education
Master of Arts - Commerce
RMIT University
Melbourne, VIC12-2016
Bachelor of Arts - Accounting
Xi'an Shiyou University
China06-2014
Skills
- Team collaboration
- Closing assistance
- Loan servicing
- Microsoft office
- Excellent communication
- Reliability
- Adaptability and flexibility
- Self motivation
- Goal setting
- Customer account review
- Time management abilities
Interests
Timeline
Loan Assistant
ZIHUI WANG
03.2020 - 01.2025
Tour Guide and Driver
Bai
09.2017 - 04.2018
Master of Arts - Commerce
RMIT University
Bachelor of Arts - Accounting
Xi'an Shiyou University
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