Kairou (wendy) Li
Adelaide,SA
Summary
Results-oriented professional with a passion for makeup artistry and a strong track record of meeting client requests and expectations. 10 years of experience in makeup application for performances, pageants, and special occasions. Excellent communication skills and deep knowledge of makeup products and trends. Worked with luxury brands such as Dior, Giorgio Armani, and YSL in prestigious retail locations like David Jones and Myer Adelaide. Successfully met daily targets and monthly sales goals. Demonstrated expert skin care, makeup, and fragrance product knowledge to assist customers. Built strong relationships and loyalty with customers while maximizing consultation bookings during counter events and promotions. Exceptional customer service skills and proficiency in point-of-sale transactions. Committed to seeking and maintaining a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Overview
16
16
years of professional experience
1
1
Certification
Work History
2IC - MAKEUP ARTIST AT DIOR
LVMH Perfumes And Cosmetics
05.2023 - 11.2024
- Selling Dior products by meeting clients' needs and providing a memorable experience through high standards of service to clients throughout the whole sale
- Achieving retail sales targets and contributing to counter and service KPIs on a monthly basis
- Partnering with the Counter Manager in ensuring achievement of counter sales targets on a monthly basis and of corporate objectives
- Assisting and supporting the Counter Manager in driving and monitoring commercial activity in accordance with company defined KPIs, managing relationships and representing Dior with store management
- Under the Counter Manager's leadership, contributing to creating a supportive environment to drive, motivate and empower teams to meet assigned goals on a daily and a longer-term basis
- Guaranteeing the respect of Dior standards and counter rules in terms of brand knowledge, behaviour and presetation
Makeup Artist
DIOR - DAVID JONES ADELAIDE
11.2019 - 01.2021
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Performed full makeup applications to clients.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Maintained sales goal and complete monthly target
Travelling Beauty Advisor
L'oreal Luxe / Myer Adelaide
08.2018 - 09.2019
- Working with Luxury brands including Giorgio Armani & YSL
- Recommended appropriate products to meet customers' individual needs in a professional way.
- Analyzed customer skin to assess unique conditions and skin type.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Booked appointments for events, answered phones, greeted every clients, handled payments and demonstrate expert skin care, makeup and fragrance product knowledge and application techniques.
- Working hard and successful achieve sales results and meet daily targets.
Cosmetic Beauty Advisor
Kawaii Fashion Adelaide
02.2014 - 08.2018
- Provided information about products with their features and benefits to customers.
- Greeted all clients who entered the store with enthusiasm.
- Picking the right color and enhancing customers skin tones.
- Professionally apply formal makeup for customers.
- Create and maintained relationships and loyalty with customers through personal interaction.
- Exceeded all sales goals and achieved top tier level sales.
- Maintained the standards of cleanliness and organization in assigned area.
- Assisted with training new hires.
- Handles and resolved customer concerns professionally.
- Using cashier, computer and eftpos machine.
Barista/ Shop Assistant
DONUT KING
05.2009 - 04.2014
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created drinks and coffees in average shifts with consistently positive customer satisfaction scores.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.
- Made and served café beverages per day with speed, quality and consistency.
Education
Bachelor of Arts - Painting
University of South Australia
Adelaide2017
Certificate II in Retail Makeup And Skin Care - undefined
Media Makeup Academy
Adelaide, SA2014
Skills
- Multiple Languages including English / Mandarin and Cantonese
- Strong experience in retail and beauty environment
- A strong team player who promotes team spirit and team unity
- Professional experience and qualifications within Make-up Artistry
- A genuine passion and enthusiasm for delivering exceptional customer service
- A passion for all things skin care and make-up and the world of Luxury
- I have a positive, kind, fun and high energy approach to work
- I am dedicated,committed and looking for a long term role
- Flexibility to work a variety of shifts, including weekends and public holidays
Most importantly, I have an appreciation of luxury products and a passion for delivering exceptional service to every guests to ensure that I can contribute ever-growing customer database
Certification
- Media Makeup Academy - Certificate II in Retail Makeup and Skin Care
- Dior Diploma - Certificate of Accomplishment - Colour Stylist Accreditation Course ( completed in September 2020)
- Dior Diploma - successfully completed the ANZ Makeup Seminar Certicate of attainment (completed in October 2024)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Interests
Painting
Buliding lego
Timeline
2IC - MAKEUP ARTIST AT DIOR
LVMH Perfumes And Cosmetics
05.2023 - 11.2024
Makeup Artist
DIOR - DAVID JONES ADELAIDE
11.2019 - 01.2021
Travelling Beauty Advisor
L'oreal Luxe / Myer Adelaide
08.2018 - 09.2019
Cosmetic Beauty Advisor
Kawaii Fashion Adelaide
02.2014 - 08.2018
Barista/ Shop Assistant
DONUT KING
05.2009 - 04.2014
Bachelor of Arts - Painting
University of South Australia
Certificate II in Retail Makeup And Skin Care - undefined
Media Makeup Academy
- Media Makeup Academy - Certificate II in Retail Makeup and Skin Care
- Dior Diploma - Certificate of Accomplishment - Colour Stylist Accreditation Course ( completed in September 2020)
- Dior Diploma - successfully completed the ANZ Makeup Seminar Certicate of attainment (completed in October 2024)
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