Kaissi Biseruka Umuhoza
Brisbane,QLD
Summary
Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Perks Kitchen. Skilled in hotel software and reservation management, with a knack for fostering teamwork and collaboration. Excelled in maintaining professional appearance and leveraging multilingual proficiency to develop strong guest rapport, significantly improving service efficiency and guest experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
08.2023 - Current
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Barista
Perks Kitchen
06.2018 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Diploma of Nursing
TAFE Queensland
Logan Lea, QLD11.2024
High School Diploma -
Sunny Bank State High School
Brisbane, QLD11.2019
Skills
- Hotel software knowledge
- Microsoft Office
- Reservation Management
- Initiative-taking
- Multilingual Proficiency
- Patience and Tolerance
Certification
Cert II in Health.
Cert III in Hospitality.
CPR and First Aid training.
Timeline
Hotel Receptionist
08.2023 - Current
Barista
Perks Kitchen
06.2018 - 05.2022
Diploma of Nursing
TAFE Queensland
High School Diploma -
Sunny Bank State High School
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