Kaitlin McIntosh
Killara,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Boost Juice
01.2017 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Laws - Law
Charles Sturt University
Bathurst, NSW2024
High School Diploma -
Catholic College
Wodonga, VIC11.2017
Skills
- Cash Handling
- POS Inventory System Operation
- Information Updates
- Employee Relationships
- Brand Awareness
- Policy and Procedure Adherence
- Issue and Complaint Resolution
- Order and Refund Processing
- Understanding Customer Needs
Accomplishments
During my studies at Charles Sturt University I have attained 2 Deans awards for Academic Excellence.
I am a keen distance runner, having competed in 5 half marathons around the country.
My goal is to one day run in the Boston Marathon.
Additional Information
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Timeline
Customer Service Assistant
Boost Juice
01.2017 - Current
Bachelor of Laws - Law
Charles Sturt University
High School Diploma -
Catholic College
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