Kaitlin Tremain
Gladstone
Summary
Highly motivated and reliable individual with a strong work ethic and the ability to adapt to changing environments. Eager to further develop skills, gain valuable experience and contribute positively within the workforce while building long-term stability
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Mellefont Fish and Chips
Gladstone
01.2024 - Current
- Guided customers in menu selections, enhancing their dining experience through attentive service.
- Operated kitchen equipment to prepare food items efficiently.
- Addressed customer complaints effectively, ensuring satisfaction while fostering a welcoming atmosphere.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Accurately took orders and efficiently relayed them to kitchen staff, facilitating timely meal preparation.
Retail Assistant
Drakes
Gladstone
12.2020 - 01.2023
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Trained new staff on store policies and procedures effectively.
- Monitored inventory levels and reported discrepancies promptly.
- Provided exceptional customer service through positive engagement and professional support for sales and service needs.
- Resolved customer complaints professionally, ensuring satisfaction through effective solutions.
- Answered phones promptly and directed calls appropriately.
Labourer - yard worker
JJ Richards & Sons
Gladstone
08.2018 - 03.2020
- Operated equipment safely, strictly following safety protocols to minimize risks.
- Maintained clean work area post-job, ensuring proper disposal of all debris.
- Washed trucks with pressure washers and specialized cleaning solutions for optimal cleanliness.
- Supported recycling initiatives by sorting materials correctly on-site.
Education
High School Certificate -
Toolooa State High School
Gladstone, QLD11-2018
Certificate 2 in Buisness -
Toolooa State High School
Gladstone, QLD02-2018
Skills
- Point of sale operations
- Customer service
- Complaint resolution
- Staff training
- Team collaboration
- Effective communication
Timeline
Hospitality Worker
Mellefont Fish and Chips
01.2024 - Current
Retail Assistant
Drakes
12.2020 - 01.2023
Labourer - yard worker
JJ Richards & Sons
08.2018 - 03.2020
High School Certificate -
Toolooa State High School
Certificate 2 in Buisness -
Toolooa State High School