Summary
Overview
Work History
Education
Skills
References
Gardening, Baking, Hiking, Powerlifting, Painting
Timeline
Generic

Kaitlyn Forgione

Brisbane,Qld

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

16
16
years of professional experience

Work History

Team member/Online personal shopping assistant

WOOLWORTHS
09.2021 - Current
  • Executed precise order fulfillment for 200+ daily online customer orders, maintaining flawless accuracy in pricing and availability; handpicked items from store inventory, adhering to quality standards, driving a 20% increase in repeat purchases
  • Exhibited outstanding communication skills to address customer inquiries, resolve concerns and provide personalized assistance, creating a positive and memorable shopping experience, consistently surpassing customer service expectations by actively listening, offering tailored recommendations, and ensuring satisfaction and loyalty
  • Successfully improved online metrics with the implementation of strategic measures, process enhancements and collaboration with other departments to optimize order fulfillment
  • Demonstrated strong time management skills to consistently meet order deadlines and effectively prioritize orders based on delivery schedules ensuring seamless operations and timely customer service.

Customer service representative

KFC
12.2019 - 01.2021
  • Delivered exceptional customer service, consistently ensuring a positive dining experience for guests
  • Efficiently took orders, handled transactions, and addressed customer inquiries, showcasing strong communication skills and a friendly demeanor
  • Played a key role in food preparation, adhering to strict food safety guidelines and maintaining cleanliness standards in accordance with company policies
  • Demonstrated expertise in assembling and packaging food items accurately and efficiently, contributing to a safe and hygienic environment.

Bistro team member

BEACH HOUSE HOTEL
01.2019 - 01.2020
  • Demonstrated exceptional customer service skills, with a commitment to ensuring a memorable dining experience for all customers
  • Proficient in operating Point of Sale (POS) systems, and skilled in customizing orders to cater to customers' specific dietary needs, allergies, intolerances, and preferences.

Shift supervisor

SUBWAY
01.2009 - 01.2015
  • Oversaw daily subway operations, including staff scheduling, inventory management, cash handling, and ensuring compliance with company procedures
  • Trained new members, upheld safety food standards, and consistently delivered a positive customer experience.

Education

Certificate 3, Beauty Services -

TAFE QLD
01.2018

Skills

  • Positive Attitude
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Goal Setting and Achievement
  • Training and mentoring

References

  • Luke Porep, Woolworths, 0432255898, lporep@woolworths.com.au
  • Hayden Deacon, KFC, 0450004758

Gardening, Baking, Hiking, Powerlifting, Painting

In my free time I enjoy browsing the garden section at Bunnings and tending to my garden, I have competed in a powerlifting competition and plan to train harder and dedicate my free time to bettering myself to see better results in my next competition. I am an avid baker, I very much enjoy making scones, bread and sweat treats to share with my friends and family.  

Timeline

Team member/Online personal shopping assistant

WOOLWORTHS
09.2021 - Current

Customer service representative

KFC
12.2019 - 01.2021

Bistro team member

BEACH HOUSE HOTEL
01.2019 - 01.2020

Shift supervisor

SUBWAY
01.2009 - 01.2015

Certificate 3, Beauty Services -

TAFE QLD
Kaitlyn Forgione