Kaitlyn Humphreys
Brisbane,QLD
Summary
Ambitious Certified COVID-19 Pathology Collector with experience in patient care. Strong communication skills combined with ability to evaluate and advocate for patient needs. History of providing patient care and patient education. Passionate multi-tasker dedicated to supporting team objectives in order to provide top quality care and meet business needs. Well-versed in cleaning and sanitising patient areas, monitoring and noting vital signs, conducting medical screening assessments, assisting with personal hygiene tasks such as toileting and grooming.
Overview
12
12
years of professional experience
Work History
Pathology Collector
4cyte Pathology
Brisbane, QLD
04.2022 - Current
- Guiding and educating patients through sampling process.
- Collect blood samples with focus on accuracy and adherence to sanitation techniques.
- Using swabs to collect mucus or DNA samples.
- Carried out day-day-day administrative duties accurately and efficiently.
- Following procedures to ensure all samples are accurately labelled and archived.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant in Nursing
Sidekicker
Brisbane, QLD
03.2022 - 07.2022
- Provided customized care according to individual health plan.
- Feeding, showering, dressing and assisting with other personal care activities.
- Preparing meals and drinks.
- Tidying and cleaning, including sanitising activities.
- Engaging with family members to offer observations, instructions and updates.
- Assisting with mobility, providing transport to and from medical appointments.
- Providing social support, such as escorting client on outings to cafes, shops and going on excursions.
- Following health and safety guidelines in accordance with COVID-19 regulations and protocols.
Team Leader
Sonic HealthPlus
Brisbane, QLD
11.2021 - 04.2022
- Leading team on busy periods of COVID-19 screening shifts.
- Conducting medical screening assessments.
- Collection and accurate labelling of pathology specimens.
- Providing smooth and timely candidate flow through screening and treatment services.
- Ensuring national guidelines are respected regarding PPE, clinical and non-clinical waste, and sanitisation.
- Adhering to best practice of highest occupational health and safety standards.
- Maintaining privacy and confidentiality.
- General administration duties.
Restaurant Manager
McDonald's
Brisbane, QLD
06.2018 - 11.2021
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Assistant Restaurant Manager
McDonald's
Brisbane, QLD
01.2016 - 06.2018
- Responsible for Shift Management at high and low volume restaurants.
- Responsible for payroll and general assistance for Restaurant Manager.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Crew Trainer
McDonald's
Townsville, QLD
11.2012 - 01.2016
- Supported management team in daily, weekly and monthly targets towards improving restaurant.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's
Townsville, QLD
11.2010 - 11.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Diploma of Nursing - Nursing
TAFE Queensland
Southbank11.2022
Venepuncture & Peripheral Intravenous Cannulation - Nursing
Mater Education
Brisbane, QLD08.2022
CPR/First Aid Certificate -
TAFE Queensland
Brisbane, QLD03.2022
Leaders For The Future Management Course - Business Management
McDonald's
Brisbane, QLD2018
Certificate III in Retail from McDonald's -
McDonald's
Brisbane, QLD2013
Queensland Certificate of Education -
Thuringowa State High School
Townsville, QLD2013
Skills
- Business Planning
- Profit and Loss
- Inventory Management
- Recruitment
- Clinical Practice
- Sanitation
- Contributing Team Player
- Specimen Handling
- Nursing Consultation
- Compassionate and Caring
Timeline
Pathology Collector
4cyte Pathology
04.2022 - Current
Assistant in Nursing
Sidekicker
03.2022 - 07.2022
Team Leader
Sonic HealthPlus
11.2021 - 04.2022
Restaurant Manager
McDonald's
06.2018 - 11.2021
Assistant Restaurant Manager
McDonald's
01.2016 - 06.2018
Crew Trainer
McDonald's
11.2012 - 01.2016
Crew Member
McDonald's
11.2010 - 11.2012
Diploma of Nursing - Nursing
TAFE Queensland
Venepuncture & Peripheral Intravenous Cannulation - Nursing
Mater Education
CPR/First Aid Certificate -
TAFE Queensland
Leaders For The Future Management Course - Business Management
McDonald's
Certificate III in Retail from McDonald's -
McDonald's
Queensland Certificate of Education -
Thuringowa State High School
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