Kaitlyn Kathopoulis
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Hardworking and passionate student nurse with strong skills eager to secure an Assistant in Nursing position. Ready to learn and help the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Petstock
Brisbane
06.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Admin/Marketing Assistant
Lexus Of Wodonga
Victoria
08.2020 - 03.2022
- Created engaging content for Pinterest, Facebook, and Instagram.
- Generated leads through phone calls, emails and face-to-face interactions.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD12.2026
Certificate of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD12.2023
Skills
Multitasking Competence
Patience and Empathy
Time Management Capabilities
Customer Assistance
POS System Operation
Adaptability and Resilience
Complaint Handling
Vitals monitoring
Task Prioritization
Patient Assessments
Clinical judgment
Critical Thinking
Certification
Blue card - Victorian based
National Police Check
First Aid Certificate
References
Emily Bodell (Manager at Petstock): 0413 308 874
Liam Timms (2IC at Petstock): 0423 209 262
Timeline
Retail Assistant
Petstock
06.2022 - Current
Admin/Marketing Assistant
Lexus Of Wodonga
08.2020 - 03.2022
Bachelor of Nursing - Nursing
Queensland University of Technology
Certificate of Nursing - Nursing
Queensland University of Technology