Kaitlyn Meacham
Puckapunyal,VIC
Summary
Achieved high customer satisfaction through dedicated service in hospitality roles over 9 years. Leveraged extensive industry knowledge enhance operational efficiency. Fostered a positive work environment, contributing to team success and overall business growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Barista
Station grind cafe
Mernda
2025.05 - Current
- Provided excellent customer service by taking orders and answering inquiries.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Collaborated with team members to ensure smooth cafe operations during busy hours.
- Maintained cleanliness and organization of workstations and dining areas.
Food and Beverage Attendant
Hays
Puckapunyal , Vic
2025.10 - 2026.07
- Provided exceptional customer service in fast-paced dining environments.
- Provided exceptional service that reflected restaurant standards and core values.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Maintained cleanliness and organization of food and beverage areas.
Barista/ Supervisor
Frankies cafe
2020.09 - 2025.05
- Demonstrated effective communication skills, fostering positive interactions with customers and coworkers
- Trained new baristas on company processes and product preparation
- Held team members accountable during shift by effectively coaching to improve performance
- Delivered constructive feedback to employees, enhancing individual performance and supporting professional growth
- Set employee schedules and made staffing adjustments to get shifts covered
- Oversaw daily operations of coffee preparation and service, ensuring quality and consistency in product delivery
Cafe Supervisor
Cafe vue
2016.11 - 2020.08
- Demonstrated ability to effectively manage and lead a team of staff in a fast-paced environment
- Managed and led team in fast-paced environment, ensuring smooth operations and high morale
- Delivered positive customer experiences by driving consistent and personal service and thoughtful recommendations
- Resolved customer complaints promptly, enhancing satisfaction and loyalty
- Utilized problem-solving skills to resolve customer complaints quickly and efficiently
- Promoted vibrant cafe by delivering on commitment to presentation and cleanliness
- Achieved sales goals and delivered operational excellence to maximize efficiency and minimize loss
- Achieved sales goals while maintaining operational standards, contributing to overall profitability
Retail Assistant
WHSmith
2019.09 - 2020.03
- Developed excellent customer service skills, including providing advice on product selection to customers
- Maintained neat and orderly store displays, enhancing customer shopping experience
- Provided knowledgeable product advice to customers, improving satisfaction and sales
- Assisted in merchandising products on retail shelves and stocking shelves for retail products
- Assisted in merchandising and stocking shelves, ensuring products were readily available for customers
Education
HIGH SCHOOL DIPLOMA -
Peter lalor
Melbourne, VicSkills
SKILLS
- Shift management
- Staff rostering
- Operated cash register with accuracy and efficiency
- Crafted high-quality coffee beverages consistently
- New hire training
- Handled POS system operations with precision
- Prepared stations meticulously for daily operations
- Encouraged suggestive selling to enhance customer experience
- Arranged product displays to attract customer interest
Certification
- Certificate II in Retail
- Certificate II in Hospitality
- Certificate III in Hospitality
- Certificate IV in Leadership and Management
- Responsible service of alcohol
References
Jessica
Jessica.Thatcher@hays.com.au
Timeline
Food and Beverage Attendant
Hays
2025.10 - 2026.07
Barista
Station grind cafe
2025.05 - Current
Barista/ Supervisor
Frankies cafe
2020.09 - 2025.05
Retail Assistant
WHSmith
2019.09 - 2020.03
Cafe Supervisor
Cafe vue
2016.11 - 2020.08
HIGH SCHOOL DIPLOMA -
Peter lalor