Kai Yang Keng
PRESTON,VIC
Summary
Proven leader and skilled problem-solver, I elevated PTC PHONE REPAIRS Northland's customer satisfaction by turning complaints into 5-star reviews and significantly reducing theft. My expertise in customer service and sales strategy development, coupled with a knack for team leadership and time management, consistently exceeds employer expectations. Achieved over 95% customer satisfaction rate at Optus Retail.
Overview
8
8
years of professional experience
Work History
Assistant Manager
PTC PHONE REPAIRS PTY LTD
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations. Maintaining 4.9 Stars on Google review for the store.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Turning most complaint into a pleasant experiece for customer and transition that into a 5 star Google review.
- Implemented loss prevention measures, resulting in decreased instances of theft and shrinkage within the store.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Associate
Optus Retail
02.2019 - 06.2022
- Proactively interact with customer to recommend product best suit their interests and needs. Achieving more than 95% customer satisfaction rate
- Actively involves with discussion with other sales associate to devise strategic sales solution to achieve monthly/ quarterly sales target
- Preserve up-to-date knowledge and information with the latest products and offer to effectively assist customer with various product-related concerns.
- Train and educate new sales associate with the newest information or most current offer and demonstrate applying sales tactics in a conversation with customers.
Sales Consultant
TK Maxx
01.2017 - 02.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Charles La Trobe College
Macleod, VIC11.2019
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Customer Service
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Malay
Limited Working
Timeline
Assistant Manager
PTC PHONE REPAIRS PTY LTD
06.2022 - Current
Sales Associate
Optus Retail
02.2019 - 06.2022
Sales Consultant
TK Maxx
01.2017 - 02.2019
High School Diploma -
Charles La Trobe College
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