Summary
Overview
Work History
Education
Skills
Skills Values
References
Timeline
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Raunaq (Ronnie) Gulati

Caroline Springs

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Team Member

Coles
01.2016 - 12.2020
  • Gained experience as a team member and worked in different departments at Coles which involved the following tasks: Working as a team, supporting, and collaborating.
  • Managing monetary transactions at the registers Maintaining customer service Keeping stock appearance at high standards.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted team by carrying out responsibilities such as supporting customers with items, stock take, stocking shelves, etc.
  • Increased skill in assisting with high tension situations with emotional customers that results in a positive outcome for both parties.

Apprentice

BMW South Yarra
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Increased customer service skills due to assistance with "pick up/drop off servicing".
  • Improved knowledge of brand to assist customers with brand specifications.
  • Servicing of high-end vehicles.
  • Pre delivery of new vehicles.

Apprentice

Turbo Engineering
  • Developed proficiency in industry-specific tools and software through hands-on training.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Improved customer satisfaction skills within the business.
  • Providing quality work for customers.
  • Working on turbo motors.
  • Servicing 4x4s and everyday cars.
    Basic part replacements, starter motors, struts etc.
  • Assisting in replacing or repairing bigger parts, transmissions, power steering etc.
  • Assist with dyno tuning and testing.

Apprentice

Kevin Dennis Volkswagen
  • Servicing all VW models All DSG and mechatronic servicing and warranty repairs.
  • Learning how to correctly right job cards repair orders etc.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Apprentice

DMD Automotive
  • Servicing on all kinds of vehicles, vans, trucks, 4x4, etc.
  • Minor repairs on variety of cars; suspension work, all hoses, reservoirs, trim pieces etc.
  • Acquired more tools for specific jobs.
  • Comfortable to do all tyre replacements and puncture repairs.
  • Capable of doing transmission, diff, transfer case services with confidence.
  • Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.

Technician

Mercedes Daimler Laverton
  • Working on more of the technical side of automotive and heavy machinery.
  • Handling customer service and assisting with requests.
  • Major repairs on luxury brand trucks.
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.

Apprentice

Specialised Plumbing, Drainage And Roofing
04.2020 - 08.2020
  • Due to covid -19 I was made redundant.
  • Completed diverse roofing projects, including commercial, residential, and industrial properties, demonstrating versatility and skill.
  • Roll overs and downpipes.
  • All Fit offs (Appliances and mini stops).
  • Rough ins (Water mainlines and branching).
  • And other general maintenance and drainage job.

Education

No Degree - Year 12 VCE

Keilor Downs College
Keilor Downs, VIC
12.2019

Skills

  • Honest & Reliable
  • Keen Learner
  • Good work ethic & commitment
  • Ability to fit into new roles at short notice
  • Fast Thinker
  • Peoples skills with customers and staff
  • Ability to work independently & in a team
  • Ability to multitask between phone calls and computer systems

Skills Values

  • Honest & Reliable
  • Keen Learner
  • Good work ethic & commitment
  • Ability into new roles as short notice
  • Fast Thinker
  • Peoples skills with customers and staff
  • Ability to work independently & in a team
  • Fit for manual mechanical work

References

Available upon request.


Timeline

Apprentice

Specialised Plumbing, Drainage And Roofing
04.2020 - 08.2020

Team Member

Coles
01.2016 - 12.2020

Apprentice

BMW South Yarra

Apprentice

Turbo Engineering

Apprentice

Kevin Dennis Volkswagen

Apprentice

DMD Automotive

Technician

Mercedes Daimler Laverton

No Degree - Year 12 VCE

Keilor Downs College

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Raunaq (Ronnie) Gulati